Administrative Office Volunteer

2 weeks ago

Burlingame, United States ANX Home Healthcare & Hospice Care Full time
Job DescriptionJob Description

Job Title/Position: Administrative Office Volunteer for Hospice

Reports to: Director of Patient Care Services

Job Summary: The Administrative Office Volunteer will support the work of the Manager and who is generally responsible for accomplishing all patient care-related clerical procedures and ensuring compliance of all patient-related data.

Essential Job Functions/ Responsibilities:

  • Work with Home Health for any Hospice referral.
  • Open charts as directed by the Director of Hospice or Associate Director of Hospice for any hospice referral; assure accuracy, completeness of chart.
  • Screens telephone calls for Managers and ANX Hospice Clinical staff.
  • Facilitates communication between patients/families and other team members.
  • Takes and keeps a daily schedule for all team members. All staff schedules will be collected from all disciplines, make copies as needed, and fax schedules to facilities.
  • Attends weekly team meetings and prepares the agenda and documents at team meetings; provide each discipline with necessary documents for them to bring to the facility (schedules, med list for home and assisted living home patients, plan of cares).
  • Establishes, maintains, and closes patient charts in an orderly fashion; this may include but is not limited to the mailing of and follow-up on all required documentation such as Plans-of-Care.
  • Attending Physician Authorization forms and Medical Information Requests forms.
  • Orders D.M.E as requested by facility or staff; ensure there is an MD order prior to ordering.
  • Communicates with staff and outside agencies as directed by the Director of Hospice or Associate Director of Hospice.
  • Does routine correspondence for the Hospice team.
  • Ensure that patient consents are scanned within 5 working days; CTIs, POCs, are electronically signed by all MDs within one week of admission.
  • Maintains A.O.T. and checks census daily for accuracy.
  • Keep track of new admissions and needed F2F to be completed by a Hospice Physician or Nurse Practitioner; monitor doc tracking.
  • Follow up with employees who have not submitted clinical documentation; inform the Director of Hospice or Associate Director of Hospice if the staff has not responded after the 2nd reminder.
  • Prepare documents for Dr. Angeles to sign for the team meeting and on-going throughout the day.
  • Mail any Medi-Cal NOE before the 5th day of every month to the Medi-CAL office.
  • Fax any required and necessary documents to Skilled Nursing Facilities (SNF) or homes (example: signed orders, copies of CTIs, POLST, POCs).
  • Collect from nurses and track SNF monthly: Monthly Med ReCap and scan into EMR.
  • Establish, maintain and close patient charts in an orderly and timely fashion and filed at the end of the day.
  • Prepare agenda and organize documents for the weekly Interdisciplinary Team Meeting and assist Patient Care Manager in obtaining physician signatures.
  • Assists in the maintenance of medical records, patient charts, and general filing.
  • Perform special projects as assigned.
  • Coordinate coverage with the Project Coordinator for lunch, team meetings, and PTO's/vacations.
  • Check faxes throughout the day and communicate information to the team.
  • Scan faxed documents in the chart.
  • For any deaths: Follow with mortuary death attestation.
  • For Attending Physicians besides Dr. H Angeles, inform the Attending Physician or Care Managed Group of the death of their patient and document in the EMR/Communication notes.
  • Handles other tasks as assigned by the Director of Hospice or Associate Director of Hospice.

Schedule:

  • Per Diem basis

Qualifications:

  • Minimum of high school education; preferably with secretarial and computer background.
  • General knowledge of spelling, punctuation, grammar, medical records, and office procedures
  • Basic knowledge of office machines.
  • Basic knowledge of telephone skills.
  • Aptitude or computer data entry and use of current software systems.
  • Ability to establish and maintain effective working relationships.
  • Ability to meet the public and staff as a positive, friendly and professional representative of the agency.
  • Effective social interaction, communication, and organizational skills and the ability to perform a variety of tasks efficiently.

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