Technical Service Representative
3 weeks ago
NuAire is a dynamic and innovative company that provides world-class laboratory equipment to support cutting edge technology in research and healthcare industries. NuAire is a family focused company - a company that is about people, our employees, and our customers.
We are looking for a Technical Service Representative to join our team and provide exceptional customer service. You can enjoy the satisfaction of using your mechanical / electrical skills to help analyze and troubleshoot the service requirements of our customers while working in a positive and encouraging office environment. At NuAire, your career makes a difference, and you will be part of a company that focuses on technology that helps improve lives.
Responsibilities:
- Teach - Explain installation, diagnostic and repair issues to our customers in a way that is easy to understand, over the phone or via email.
- Investigate and Solve - Discuss, resolve, and coordinate customer service activities with personnel from various departments within the company.
- Customer Relations – Build relationships with our customers and handle solutions with our customers in a professional and friendly manner.
- Dynamic and Fast-paced – Demonstrate superior customer care by quickly responding to customer concerns/challenges.
- Build Partnerships – Work with an extended group of trained field service technicians professionals to coordinate equipment repair.
- Follow Through - Document and maintain warranty / repair records and ensure customer needs and expectations are met.
- This is a desk position with the opportunity to travel infrequently.
- This is not an IT Support/help desk position.
Qualifications:
- High School diploma or equivalent.
- Two to four degree (electrical / mechanical) or 3 years electrical service department experience preferred.
- Mechanical aptitude.
- Ability to work on multiple projects.
- Technical or Customer service experience troubleshooting various levels of mechanical or electrical challenges.
Knowledge/Skills:
- Ability to speak clearly and accurately using proper phone etiquette.
- Ability to logically solve problems (mechanical / electrical).
- Basic knowledge of electrical wiring.
- Ability to read mechanical and/or electrical schematics.
- Basic knowledge of mechanical systems.
- Exercises discretion and independent judgment.
- Proficient in MS Office products.
Full time position: Monday – Friday, 8:00 a.m. - 4:30 p.m.
To attract TOP talent, we are adding a $2,000 Hiring Bonus **
** Hiring bonus paid out in installments during the first year of employment. Terms and conditions apply.
NuAire, Inc. offers the following comprehensive and competitive benefit programs:
- A Competitive Wage
- Full Benefits Package (Medical, Dental, Vision, Disability, Life)
- Flexible Spending Accounts
- Employee Assistance Program
- 401(k) Plan with Company Match
- Paid Time Off / Holiday Pay….and more
#ZR
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