Technical Customer Care Representative

2 months ago

Minneapolis, United States HHA eXchange Full time

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

We are seeking motivated, multi-talented and bilingual individuals with strong client service and technical skills to join our Customer Care team as Technical Customer Care Representatives in Minneapolis, MN office location.

Prior experience with the HHAeXchange mobile app or providing end-user technical software support is required. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

    • Provide technical assistance to customers via multiple channels (i.e., phone, email, chat) in a courteous and professional manner, putting the customer experience at the forefront of all interactions.
    • Ask discovery questions to understand and analyze customer challenges and determine the best course of action for a fast and smooth resolution.
    • Clearly articulate resolution paths to customers, both in technical and non-technical terms to help customers maximize their usage of the HHAeXchange platform while providing education to mitigate future outreach for the same topic, along with clear and concise follow ups to drive usage of self-service methodologies.
    • Escalate tickets to supervisors and technical support engineers when a bug, defect, or other complex issue is identified, as appropriate.
    • Documentation of all customer interactions in Salesforce Service Cloud.
    • Work with Quality Assurance to improve skills and personal CSAT scores.
    • Punctual, reliable, and consistent attendance
    • Maintains familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.
Other Job Duties
    • Other duties as assigned by supervisor or HHAeXchange leader
Travel Requirements
    • None
Required Education, Experience, Certifications and Skills
    • 2+ years of technical customer support experience in a SaaS environment
    • Must be fluent speaking and communicating in English, bilingual in Spanish a plus.
    • Experience supporting customers in a B2B environment strongly preferred.
    • Demonstrated experience in providing high-quality and customer-focused technical support.
    • Strong and professional communication skills, both written and verbal, with the ability to clearly explain complex concepts in a concise and straightforward manner.
    • Strong problem-solving skills and ability to "think on your feet."
    • Collaborative team player with an empathetic and customer-centric mindset
    • Ability to remain calm, composed, and articulate when dealing with tough customer situations.
    • A self-starter with a strong sense of ownership who thrives in a fast-paced environment.
    • Ability to work assigned shifts including Saturday or Sunday, if applicable, from our Minneapolis, MN location
    • Experience with SMB preferred.
    • Experience supporting software that offers a freemium platform a plus.
    • Strong organizational skills and attention to detail


HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

  • Technical Customer Care Team Lead

    6 days ago

    Minneapolis, Minnesota, United States Homeland Full time

    Job SummaryHomeland is seeking a seasoned Technical Customer Care Supervisor to lead our team of customer care representatives. Our clients' SaaS platform is revolutionizing the way patients, caregivers, health organizations, and states connect. As a supervisor, you will have the opportunity to shape, inspire, and elevate a team of up to 10 customer care...

  • Senior Customer Care Representative

    3 months ago

    Minneapolis, United States MMT INC Full time

    Job description Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates...

  • Customer Care Representative III

    2 months ago

    Minneapolis, United States MMT INC Full time

    Description Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions...

  • Customer Care Representative II

    3 months ago

    Minneapolis, United States MMT INC Full time

    Description Customer Care Representative II is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment. This position is responsible for generating new business by following up on inbound marketing leads, developing new leads, qualifying customer needs, selling appropriate products and...

  • Technical Sales Representative

    6 days ago

    Minneapolis, Minnesota, United States Gable Search Group Full time

    Job Summary:Gable Search Group is seeking a highly skilled Technical Sales Representative to join our team. As a Technical Sales Representative, you will be responsible for generating and developing new accounts, as well as effectively managing existing accounts. You will be presenting to small and large audiences, including C-suite executives, production...

  • Customer Care Representative

    11 hours ago

    Minneapolis, United States Lennar Homes Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Welcome Home! Build your career with Lennar:As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Customer Care Representative

    20 hours ago

    Minneapolis, Minnesota, United States Stericycle Full time

    About the RoleAs a Customer Service Representative at Stericycle, you will be an integral part of our Contact Center team, providing exceptional customer experiences through various communication channels. This role is perfect for individuals who are passionate about delivering top-notch service, resolving customer inquiries, and working in a dynamic team...

  • Customer Service Representative

    3 weeks ago

    Minneapolis, United States 1st St. NW Technical Staffing Full time

    Busy powersports manufacturer has an opening for a Customer Service Representative. This is a contract to hire position. Duties: Provide customers with product information and support for questions and complaints regarding company’s products. Act as Liaison between customer and the company. Identify process improvements. Communicate with external...

  • Customer Care Representative

    3 weeks ago

    Minneapolis, United States Lennar Mortgage Full time

    Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to...

  • Customer Care Representative

    2 months ago

    Minneapolis, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Customer Care Representative

    2 months ago

    Minneapolis, United States Lennar Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Technical Service Representative

    3 weeks ago

    Minneapolis, United States NuAire, Inc Full time

    Job DescriptionJob DescriptionNuAire is a dynamic and innovative company that provides world-class laboratory equipment to support cutting edge technology in research and healthcare industries. NuAire is a family focused company - a company that is about people, our employees, and our customers.We are looking for a Technical Service Representative to join...

  • Technical Service Representative

    3 weeks ago

    Minneapolis, United States NuAire, Inc Full time

    Job DescriptionJob DescriptionNuAire is a dynamic and innovative company that provides world-class laboratory equipment to support cutting edge technology in research and healthcare industries. NuAire is a family focused company - a company that is about people, our employees, and our customers.We are looking for a Technical Service Representative to join...

  • Technical Service Representative

    6 days ago

    Minneapolis, United States NuAire, Inc Full time

    Job DescriptionJob DescriptionNuAire is a dynamic and innovative company that provides world-class laboratory equipment to support cutting edge technology in research and healthcare industries. NuAire is a family focused company - a company that is about people, our employees, and our customers.We are looking for a Technical Service Representative to join...

  • Customer Care Representative II-Service

    3 days ago

    Minneapolis, United States Olympus Full time

    The Customer Care Representative (CCR) Level II-Service will oversee the processing of customer Repair orders and respond promptly to customer requirements, inquiries and requests. To provide an exceptional level of customer service by answering inb Customer Care, Representative, Customer Service, Processing, Diversity, Manufacturing, Retail

  • Technical Product Manager

    3 months ago

    Minneapolis, United States Technical Integrity Full time

    Job DescriptionJob DescriptionTechnical Product Manager - Revenue ModelingFull-TimeOn-Site Minneapolis, MNTechnical Integrity is proud to have been retained by a premier global software engineering firm to fill a key growth role as a Technical Product Manager.Position SummaryWe are seeking a dynamic Technical Product Manager to drive the development and...

  • Customer Service Representative

    3 days ago

    Minneapolis, Minnesota, United States Ultimate Staffing Full time

    Job Summary: Ultimate Staffing is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through calls, chats, and emails.Key Responsibilities:Delivering Excellent Customer Experiences: Provide top-notch customer service to...

  • Customer Service Representative

    3 days ago

    Minneapolis, Minnesota, United States The Ash Group Full time

    Job Title: Customer Service RepresentativeJob Summary:The Ash Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer support and processing financial transactions with a high level of quality.Key Responsibilities:Respond to customer...

  • Customer Care Representative

    3 months ago

    Minneapolis, United States When I Work Full time

    **When I Work** **Customer Care Representative** **Customer Care - Remote - Full Time** Apply: Customer Care Representative * Required fields First name* Last name* Email address* Location * Phone number* Resume* or Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste your resume here or Cover Letter* LinkedIn **profile URL:**...

  • Technical Project Coordinator

    2 weeks ago

    Minneapolis, Minnesota, United States C4 Technical Services Full time

    Technical Project Coordinator (M & A) Company: C4 Technical Services Oversees and orchestrates significant projects across technological and application frameworks. Develops and sustains project documentation, charters, work plans, and deliverables utilizing established Project Management methodologies and tools. Evaluates, strategizes, and implements risk...