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Technical Service Specialist

2 months ago

Minneapolis, Minnesota, United States NuAire, Inc Full time
Job Summary

NuAire, Inc. is a leading provider of laboratory equipment and solutions. We are seeking a highly skilled Technical Service Representative to join our team and provide exceptional customer support.

Key Responsibilities
  • Technical Support: Provide expert technical assistance to customers via phone, email, or in-person, ensuring prompt and effective resolution of issues.
  • Equipment Troubleshooting: Analyze and troubleshoot complex mechanical and electrical issues, utilizing technical knowledge and problem-solving skills.
  • Customer Relations: Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
  • Documentation and Record-Keeping: Accurately document and maintain warranty and repair records, ensuring compliance with company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required; degree in electrical or mechanical engineering preferred.
  • Experience: 2-4 years of experience in electrical or mechanical service department or related field.
  • Skills: Strong technical knowledge of mechanical and electrical systems; excellent communication and problem-solving skills.
Benefits
  • Competitive Salary: NuAire, Inc. offers a competitive salary and benefits package.
  • Comprehensive Benefits: Medical, dental, vision, disability, and life insurance; flexible spending accounts; employee assistance program; 401(k) plan with company match.