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Owner Services Specialist
4 weeks ago
POSITION PURPOSE:
The purpose of this position is to provide exemplary customer service to the condominium owners at Trump International Hotel Las Vegas. This position will assist our owners with answers to inquiries concerning the Rental Management Agreement, HOA dues, Shared Component Fees and any other financial or logistical obligations that may involve the owners in connection to the ownership of their condominium and/or their participation in the Trump International Hotel Las Vegas rental program.
ESSENTIAL FUNCTIONS
- Serve as main point of contact for all condominium owners.
- Communicate terms of CCR’s, Hotel Rules & Regulations and other ownership documents to owners.
- Communicate with prospective participants the details of the Rental Program.
- Responsible for execution of Rental Management Agreement.
- Assist owners with concierge services and other requests.
- Must coordinate with operational departments such as Housekeeping, Accounting, Engineering,
- Front Desk and Attache` to ensure every experience the owner has is complete and of 5-star quality.
- Assist in maintaining accurate ownership records, owner profiles and tracking databases
- Assist with making and confirming reservations for owner occupancy periods along with reservations for guests of owners.
- Fulfill any professional tasks and duties assigned by the Director of Owner Services.
- Completes other assignments as assigned by management.
QUALIFICATION STANDARDS
EDUCATION
High school graduate or equivalent required. Four year college degree preferred.
EXPERIENCE
Minimum 2 years of experience in a customer service role, preferably in a hospitality-related position. Experience in Lodging Operations, Owner Relations, Resort Operations, Hospitality. Must be proficient with Microsoft Word, Excel and Office. Knowledge of Opera /Agylisys (PMS System) is preferred. Must be able to work long hours on occasion, as well as weekends and holidays
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