Bilingual Medical Office Administrator

4 weeks ago


Hickory, United States Carolina Therapeutic Services Full time
Job DescriptionJob DescriptionDescription:Description

The primary purpose of this position is to serve as the medical office clerk, who provides clerical/administrative support in wards, clinics, or other departments of a medical treatment.


  • Welcomes and greets patients, visitors in person and answers inquiries over the phone.
  • Optimizes patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' concerns; answering patients' questions; maintaining the reception area.
  • Facilitates communication between physicians and patients.
  • Assists with calling in refills of medications.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed


Requirements:
  • Completion HS diploma or equivalent
  • 1 year working in a medical office setting (preferred)
  • Experience working with an Electronic Health Record (preferred)
  • Must be at least 18 years of age, be able to read, write, understand, and follow directions.
  • Must be able to pass federal and state background verification.
  • Knowledge of medical terms and codes, laws, ethics, practice, and malpractice specialties.
  • Analytical Skills, Detailed-oriented precision and technical skills and Excellent interpersonal skills


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