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Resident Services Coordinator
2 months ago
NAYA Family Center is seeking passionate, detail-oriented individual to join the Housing and Stabilization services Department as their new Resident Services Coordinator. This position requires experience working with individuals who have experienced unstable housing at some point and understand or can easily learn about trauma informed care. We are looking for someone who possesses strong organizational and interpersonal communication skills and enjoys supporting youth and families, accessing resources and providing community-building programs and services. We are seeking an individual who enjoys meeting and getting to know residents and families through program activities. This position will involve spending time at various affordable housing properties in Portland’s Cully neighborhood.
NAYA offers an exceptional benefits package, including free medical, dental and vision insurance for employees (and affordable care for family), 401(k) retirement plan with 6% match, paid vacation and paid holidays.
This is a full-time role with work hours of 9 am to 6 pm with a one hour unpaid lunch. This is not a hybrid role. This role works with residents every day so work takes place on site at Hayu Tilixam. This role reports to Erika Silver, Director of Housing and Stabilization services.
Starting pay is $24 - 25/hour, which is equivalent to $50,000 to $52,000/year.
Who You Are
- GED or High School Diploma required; at least 2 years employment experience required
- Knowledge of underlying issues impacting homelessness and poverty required
- Knowledge of local community resources, emergency services, and social service agencies, focused on low income and BIPOC community required
- Understanding of trauma-informed care, non-violent communication, and conflict resolution
- Certification (or ability to certify) and ability to maintain certification in Cardiopulmonary Resuscitation (CPR), 1st Aid and Automatic External Defibrillator (AED)
- Experience with afterschool programming or experience delivering youth and/or family services preferred
- Experience or knowledge of Fair Housing and/or tribal housing preferred
- Knowledge of Native American history, an understanding of the diversity of the local Indigenous/Alaska Native community and issues surrounding the Urban Indian experience preferred
What You'll Do
- Conduct outreach efforts all new residents during their first two weeks of tenancy and invite new residents to meet and learn about resident services and NAYA programs
- Identify service needs of residents by engaging directly with them and asking them what they need
- Advocate for residents to maintain successful, permanent housing
- Work closely with on-site property manager and maintenance tech to ensure successful, stable residents and a positive and healthy living environment
- Support residents access community resources, as well as connect them to NAYA’s wraparound services ?
- Plan, publicize and facilitate on-site, community-building events and activities aimed at creating a strong, safe, and healthy community
- Assess the needs of the residents and organize/implement on-site events which focus on cultural arts, arts, health and wellness, youth engagement, community building, among others
- Support participants in connecting or reconnecting with their culture and traditions as one part of a helpful path forward ?
- Develop positive relationships with collaborative partners and external providers
- Maintain communication with and be responsive to property managers if concerns arise to support participants in retaining their housing and avoiding eviction.
- Work collaboratively with participants on ongoing needs assessment.
- Coordinate closely with other providers/support systems to address participant needs; including referring and connecting participants to services provided by other agencies
- Consistently use strong professional judgment while providing services to participants
- Provide ongoing assessment of risk of harm for each individual and respond appropriately
- Actively and collaboratively participate in multi-disciplinary team meetings and consultations
Read the full job description.
Questions? Want to chat about this role before you decide to apply? Contact Erika Silver, Director of Housing and Stabilization Services or NAYA HR at jobs@nayapdx.org.
