Resident Services Coordinator

4 weeks ago

Portland, Oregon, United States Hacienda CDC Full time
Job Title: Resident Services Coordinator

Hacienda CDC is seeking a highly motivated and compassionate Resident Services Coordinator to join our team. As a key member of our community development team, you will play a vital role in supporting the housing stability of our residents through resource navigation, skill-building workshops, and collaboration with property management.

Key Responsibilities:

  • Support resident housing stability through resource navigation, skill-building workshops, and collaboration with property management.
  • Build a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents.
  • Complete resident intakes, maintain resident services databases, and produce required reports in an accurate and timely manner.
  • Cultivate and maintain positive relationships with residents, onsite staff, and internal Hacienda teams.
  • Establish and maintain contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
  • Evaluate resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities.
  • Coordinate and host monthly resident activities, including community events, workshops, resident meetings, and celebrations.
  • Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
  • Engage residents in input and feedback on neighborhood initiatives, housing developments, and other projects.

Requirements:

  • A minimum of three years experience in community organizing or case management is required.
  • At least an associate's degree with two years experience in similar roles.
  • Bilingual English/Spanish, Somali, or Slavic (Ukrainian/Russian) required, with the ability to communicate effectively in known language.
  • The ability to be on-site daily, with a flexible schedule to work the occasional evening/weekend event.
  • Strength in teamwork, organization, and task prioritization.
  • A willingness to learn housing rules and regulations, such as Fair Housing, the Americans with Disabilities Act, and Reasonable Accommodations.
  • The ability to handle sensitive and confidential information.
  • The ability to learn and practice trauma-informed care techniques in all aspects of the position.

Preferred Qualifications:

  • Experience or knowledge of property management and lease.
  • A bachelor's degree in Social Work, Psychology, Sociology, Community Development, Communications, Public Health, or related fields.
  • Prior knowledge of local resources, such as food banks, OHP, school districts, and others.
  • Experience coordinating and stewarding partnerships.
  • Experience assisting newly immigrated individuals and refugees.

Benefits:

  • Medical/Vision (HMO, PPO, HDHP options)
  • Dental (PPO, HMO/ortho)
  • Hacienda covers 90% of employee-only health premiums, 70% of family health premiums, 100% dental
  • 4-Day Workweek - usually Monday - Thursday
  • Paid Time Off (0-2 yrs/3.6 weeks, 3-4 yrs/4.6 weeks, 5-9 yrs/5.6 weeks)
  • 10 paid holidays per year
  • 40I(k) Plan, 2% company match
  • Flexible Spending Account (FSA)
  • Health Spending Account (HSA)
  • Paid Parental Leave - 6 weeks
  • Tuition Reimbursement
  • Professional Development
  • Laptop
  • Monthly cell phone stipend
  • Long-term disability insurance
  • Life insurance
  • Employee Assistance Program

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