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Inbound & Outbound Customer Service

2 months ago

Katy, United States Kirsten and Associates Full time
Job DescriptionJob Description

This is a remote position.


This global digital roadside assistance platform continues to reimagine the roadside assistance industry to the benefit of global brands, roadside assistance professionals, and consumers. The solution delivers the quickest, safest, and most innovative roadside assistance service, products, and technology by combining location-based services, real-time data, AI, and machine-to-machine communication. The platform powers roadside assistance solutions in North America, Europe, and Asia for leading brands across the automotive, insurance, telematics, and other transportation-focused verticals.

Over 200,000 drivers across America have found better roadside assistance service through this platform. In addition, millions of drivers have direct access to it through integration in a broad range of mapping and connected car platforms. The core of the service network has been providing roadside assistance services to customers for more than 15 years.


What to Expect When Servicing

Inbound and outbound lines for customers needing Roadside Assistance set up, status updates for existing cases, and Partner escalations for VIP customers.


  • Manage cases/chats and properly complete alerts within the case; communicate with customers, service providers, and partners to ensure such parties are kept up to date; and release the case once the customer has been assisted.

  • Manage and handle Inbound Calls and Outbound Calls as needed for case creation, status updates, provider assignment, and/or customer support; communicate with customers, service providers, and partners to ensure such parties are kept up to date.

  • Manage VIP cases and contacts; identify and manually assign providers; communicate with VIP customers, service providers, and partners to ensure such parties are kept up to date; and release the case once the VIP has been assisted.

  • Negotiate with service providers; manually assign providers; verify correct equipment to assist; send VCC payments to service providers for assignment and job completion.



RequirementsCapabilities of Top Performing Service Partners for this Program


  • Effective probing and investigating skills

  • Attention to detail

  • Passionate about customer service and providing empathetic responses

  • Self-starter

  • Be a Brand Ambassador – be a part of our brand.

  • Ensuring the security of customers’ information & their well-being



BenefitsAffordable PPO Healthcare and Dental Options Available