Customer Experience Specialist

2 months ago

Katy, United States NerdsToGo Inc Full time
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more Our Nerds happily provide onsite service at the customer's location or customers can drop by our service center.

Job Summary

The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will assist in daily operations within the NerdsToGo store, including customer satisfaction, basic bookkeeping, and service call management.

Responsibilities
  • Provide exceptional customer service to every customer
  • Answer inbound calls generated from our marketing and advertising activities
  • Conduct outbound marketing, guerilla marketing, community outreach activities
  • Assist with basic bookkeeping activities
  • Schedule service calls using our field service management software
Qualifications
  • People-oriented, with the mindset that the customer is always right
  • Office management experience a plus
  • Some experience in sales and marketing desired
  • Assist manager with inventory activities
Technical Expertise and Problem-Solving
  • Efficient Troubleshooting: Skillfully addresses common technical issues, applying analytical thinking and a methodical approach to resolve problems efficiently.
  • Customer Support Excellence: Delivers outstanding customer service, ensuring clear communication and effective resolution of user issues, thereby enhancing overall client satisfaction.
  • Continuous Learning: Actively engages in learning opportunities to stay abreast of the latest technology trends, tools, and best practices, gradually expanding their expertise.
Team Collaboration and Support
  • Active Participation: Contributes positively to the team, sharing insights and learnings, while seeking feedback to refine skills and knowledge.
  • Process Adherence and Improvement: Follows established IT procedures diligently and suggests improvements, contributing to smoother operations and better service delivery.
  • Responsive and Adaptable: Quickly adapts to new tasks and changing priorities, maintaining productivity and supporting the team's needs.
Client and Internal Relationship Building
  • Effective Communication: Masters the art of explaining complex technical issues in simple terms, building trust and understanding with clients and non-technical team members.
  • Feedback Integration: Utilizes feedback from customers and peers to enhance service quality and personal performance, demonstrating a commitment to continuous improvement.
  • Customer-Centric Approach: Prioritizes customer needs and works diligently to exceed service expectations, fostering positive relationships and loyalty.
Benefits/Perks
  • Great culture
  • Access to fully branded Nerd Van
  • Opportunity to be a part of a growing brand
  • Pay range: $15-$18/hour


Compensation: $15.00 - $18.00 per hour

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING

We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.

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