Current jobs related to Patient Service Representative - Dubuque - Crescent Community Health Center

  • Patient Services Representative

    3 weeks ago

    Dubuque, Iowa, United States Area Substance Abuse Council Full time

    Job SummaryArea Substance Abuse Council (ASAC) is seeking a Patient Services Representative to join our team in Dubuque. As a Patient Services Representative, you will be the first point of contact for patients seeking our life-changing services. Your warm demeanor and exceptional customer service skills will be instrumental in providing a welcoming...

  • Patient Services Representative

    1 month ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of...

  • Patient Services Representative

    1 month ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of...

  • Patient Service Representative-Urology Clinic

    3 weeks ago

    Dubuque, Iowa, United States UnityPoint Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our Urology Clinic team. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients and families.ResponsibilitiesCustomer Service: Provide warm and welcoming...

  • Patient Access Representative

    1 month ago

    Dubuque, Iowa, United States Trinity Health Full time

    Job Title: Patient Access RepresentativeAt Trinity Health, we are seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients, while maintaining accurate and up-to-date patient information.Key...

  • Patient Services Coordinator

    1 month ago

    Dubuque, Iowa, United States Area Substance Abuse Council Full time

    Transform Lives as a Patient Services RepresentativeAt Area Substance Abuse Council (ASAC), we're dedicated to providing life-changing services to our patients. As a Patient Services Representative, you'll play a vital role in our office, serving as the first point of contact for patients seeking our support. Your exceptional customer service skills and warm...

  • Patient Services Coordinator

    1 month ago

    Dubuque, Iowa, United States Area Substance Abuse Council Full time

    Job SummaryArea Substance Abuse Council (ASAC) is seeking a Patient Services Representative to join our team in Dubuque. As a key member of our office staff, you will provide exceptional customer service to patients, manage office operations, and support our clinical department.Key ResponsibilitiesPerform patient check-in with precision, updating demographic...

  • Patient Services Coordinator

    1 week ago

    Dubuque, Iowa, United States Area Substance Abuse Council Full time

    Job OverviewArea Substance Abuse Council (ASAC) is seeking a Patient Services Representative to join our team in Dubuque. As a key member of our office staff, you will be the first point of contact for patients seeking our life-changing services.Key Responsibilities:Perform patient check-in processes with precision, accurately updating demographic...

  • Patient Services Coordinator

    4 weeks ago

    Dubuque, Iowa, United States Area Substance Abuse Council Full time

    Join Our Team as a Patient Services RepresentativeAt Area Substance Abuse Council (ASAC), we're dedicated to providing life-changing services to our patients. As a Patient Services Representative, you'll play a vital role in our office, serving as the first point of contact for patients seeking our services. Your exceptional customer service skills and warm...

  • Customer Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Trinity Health Full time

    Customer Service RepresentativeTrinity Health is seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for resolving patient billing issues, providing detailed documentation, and tracking trends of customer service encounters.Key Responsibilities:Assist patients in resolving...

  • Customer Service Representative

    3 weeks ago

    Dubuque, Iowa, United States Trinity Health Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Trinity Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, families, and healthcare professionals.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    1 week ago

    Dubuque, Iowa, United States Access Dubuque Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at MercyOne Dubuque Medical Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals. You will work closely with our healthcare team to ensure that patients receive...

  • Customer Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Trinity Health Full time

    Job SummaryAs a Customer Service Representative at Trinity Health, you will play a vital role in ensuring exceptional patient experiences. Your primary responsibilities will include: Resolving patient billing issues, including setting up payment plans and addressing complaints and inquiries Providing detailed documentation and reports of customer...

  • Route Service Representative

    1 month ago

    Dubuque, Iowa, United States Phelps Uniform Specialists Full time

    Job Title: Route Service RepresentativeAt Phelps Uniform Specialists, we are seeking a highly motivated and customer-focused Route Service Representative to join our team. As a Route Service Representative, you will play a critical role in delivering our products and services to our customers on a daily basis.Key Responsibilities:Execute delivery of...

  • Customer Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Trinity Health Full time

    Job Summary:We are seeking a highly motivated and compassionate Customer Service Representative to join our team at Trinity Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, families, and healthcare providers. Your primary focus will be on ensuring that our patients receive the...

  • Customer Service Representative

    2 months ago

    Dubuque, United States Hirschbach Motor Lines Full time

    As a Customer Service Representative with Hirschbach your expectation is to communicate with Hirschbach's customer base in all matters related to handling their freight. The Customer Service Representative's duties include booking freight, processing Customer Service Representative, Customer Service, Representative, Freight, Retail, Transportation

  • Customer Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Trinity Health Full time

    Job SummaryWe are seeking a highly motivated and compassionate Customer Service Representative to join our team at Trinity Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, families, and healthcare teams.Key ResponsibilitiesProvide direct patient care under the supervision of our...

  • Member Service Representative

    4 months ago

    Dubuque, United States GreenState Credit Union Full time

    The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides informat Member Service, Representative, Service, Retail, Transaction

  • Customer Service Representative

    5 days ago

    Dubuque, Iowa, United States Trinity Health Full time

    Job Summary:As a Customer Service Representative at Trinity Health, you will play a vital role in providing exceptional care to our patients and customers. This position requires a strong commitment to delivering outstanding service, ensuring that every interaction is positive and professional. Key Responsibilities:Respond to customer inquiries and concerns...

  • Customer Service Representative

    1 month ago

    Dubuque, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness - PF Baseline Fitness.Job SummaryThis is a full-time and part-time position available, offering flexible hours and days. As a Customer Service Representative, you will be...

Patient Service Representative

4 months ago

Dubuque, United States Crescent Community Health Center Full time
Job DescriptionJob Description

Why Crescent Community Health Center? Crescent is a mission driven, patient centered organization. Crescent provides medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. Crescent works hard to bring high quality affordable health care to all in our community. Crescent provides a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance.

The Patient Service Representative (PSR) serves as support for all patient service operations at Crescent Community Health Center. The Patient Service Representative works in collaboration with various departments within the clinic to ensure accurate patient information documentation. Primary focus areas include accurate collection and data entry of patient demographics, timely and efficient check-in of patients, posting patient payments, and identifying and communicating patient barriers to appropriate personnel.


Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.


  • Maintain patient as primary focus of work, treating each person with respect and equity
  • Check-in patients in a timely and efficient manner
  • Modify appointment status to record arrival time and seen time
  • Assist patients with all pre-appointment paperwork including demographic form, health history form, sliding fee documentation, notice of privacy, etc. as well as obtaining copies of insurance card(s) and photo identification
  • Accurately scan and index patient's demographic form, photo identification, insurance card(s), sliding fee documentation, etc.
  • Read and follow all patient alert notes in EMR
  • Collect and accurately record all applicable fees prior to patient's appointment
  • Inform and explain patients of their sliding fee scale discount
  • Perform "end-of-day" procedures including printing reports and balancing cash box
  • Act as a patient advocate by providing resources to patients who have identified a barrier
  • Assist with collection of social determinants of health data via the utilization of the PRAPARE tool
  • Serve as medical scheduler back-up
  • Complete other duties/projects as assigned
  • Work toward continuous quality improvement
  • Stay current with changing technology, including software and programs
  • Uphold, support, and promote all company policies and procedures

Successful applicants must have at least a High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. You will also need to pass a pre-employment drug test and background check.

EOE