Residential Staff Development Specialist

3 weeks ago


Meadville, United States The Arc of Crawford County Inc Full time
Job DescriptionJob Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technology and Software

  • Be the assigned point of contact for new departmental software systems and facilitate software roll-outs
  • Provide in-house technology assistance, troubleshooting, and retraining to direct care staff

Training

  • Conduct aspects of orientations with new RSPs
  • Ensure Program Specialists are determining which RSP’s are lacking training hours so they can contact RSPs with reminders, training recommendations, etc.
  • Assist with technical issues and troubleshooting
  • Manage components of Performance Based Contracting
  • Conduct the Residential Program Refresher Course
  • Retrain in program-specific areas when supervisors identify staff as not proficient and/or not meeting expectations
  • Follow up with staff regarding assigned trainings (review documentation, timesheets, and ensure employees are clear on their essential job functions)
  • Manage staff training databases
  • Develop monthly house meeting trainings and distribute to RSPs
  • Coordinate training schedules with HCQU and outside presenters
  • Monitor attendance at all mandatory trainings; follow-up with Program Specialists via email as needed
  • Monitor and send training totals to Program Specialists
  • Contact staff to confirm attendance in advance of scheduled trainings
  • Coordinate/present trainings as requested by staff
  • Convert traditional trainings into digital format
  • Ensure trainings stay current and relevant

Mentoring (Residential Program)

  • Help build rapport each time he or she meets with a mentee
  • Help a new employee become familiar with the work environment
  • Help employees become proficient with the work skills in order to be productive
  • Provide on-the-job person-to-person training
  • Relate to others in the workplace to acclimate and integrate employees into the culture
  • Assist employees to learn and follow accepted protocols and procedures
  • Transfer job and agency-related knowledge
  • Review RSP paperwork and assist with any shortcomings
  • Facilitate engagement between RSPs and clients
  • Assist in developing client/RSP routines to ensure enriching community activities are included
  • Provide encouragement and guidance
  • Exemplify agency values and practices
  • Facilitate opportunities for growth by acting as the liaison between DSPs and Program Specialists
  • Teach, tutor, coach, demonstrate and consult with employees
  • Provide ready feedback for improvement
  • Offer opportunities to problem solve and exchange ideas
  • Report serious concerns to Program Specialists and Human Resources Director immediately
  • Attend weekly personnel meetings to discuss individuals and progress issues
  • Provide feedback that is honest, open and positive
  • Take a genuine interest in helping the DSPs succeed
  • Provide suggestions to the best of one’s knowledge that help the mentee reach their goal


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