Residential Staff Development Specialist
3 weeks ago
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Technology and Software
- Be the assigned point of contact for new departmental software systems and facilitate software roll-outs
- Provide in-house technology assistance, troubleshooting, and retraining to direct care staff
Training
- Conduct aspects of orientations with new RSPs
- Ensure Program Specialists are determining which RSP’s are lacking training hours so they can contact RSPs with reminders, training recommendations, etc.
- Assist with technical issues and troubleshooting
- Manage components of Performance Based Contracting
- Conduct the Residential Program Refresher Course
- Retrain in program-specific areas when supervisors identify staff as not proficient and/or not meeting expectations
- Follow up with staff regarding assigned trainings (review documentation, timesheets, and ensure employees are clear on their essential job functions)
- Manage staff training databases
- Develop monthly house meeting trainings and distribute to RSPs
- Coordinate training schedules with HCQU and outside presenters
- Monitor attendance at all mandatory trainings; follow-up with Program Specialists via email as needed
- Monitor and send training totals to Program Specialists
- Contact staff to confirm attendance in advance of scheduled trainings
- Coordinate/present trainings as requested by staff
- Convert traditional trainings into digital format
- Ensure trainings stay current and relevant
Mentoring (Residential Program)
- Help build rapport each time he or she meets with a mentee
- Help a new employee become familiar with the work environment
- Help employees become proficient with the work skills in order to be productive
- Provide on-the-job person-to-person training
- Relate to others in the workplace to acclimate and integrate employees into the culture
- Assist employees to learn and follow accepted protocols and procedures
- Transfer job and agency-related knowledge
- Review RSP paperwork and assist with any shortcomings
- Facilitate engagement between RSPs and clients
- Assist in developing client/RSP routines to ensure enriching community activities are included
- Provide encouragement and guidance
- Exemplify agency values and practices
- Facilitate opportunities for growth by acting as the liaison between DSPs and Program Specialists
- Teach, tutor, coach, demonstrate and consult with employees
- Provide ready feedback for improvement
- Offer opportunities to problem solve and exchange ideas
- Report serious concerns to Program Specialists and Human Resources Director immediately
- Attend weekly personnel meetings to discuss individuals and progress issues
- Provide feedback that is honest, open and positive
- Take a genuine interest in helping the DSPs succeed
- Provide suggestions to the best of one’s knowledge that help the mentee reach their goal
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