![The Arc of Crawford County Inc](https://media.trabajo.org/img/noimg.jpg)
Staff Development Specialist
2 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Technology and Software
- Act as the assigned point of contact for new departmental software systems and facilitate software roll-outs
- Provide in-house technology assistance, troubleshooting, and retraining to direct care staff
- Assist with technical issues and troubleshooting
Training
- Conduct aspects of orientations with new Support Service Professionals (SSPs)
- Ensure Program Specialists are determining which SSP’s are lacking training hours so they can contact SSPs with reminders, training recommendations, etc.
- Conduct the AWC Program Refresher Course
- Retrain in program-specific areas when supervisors identify staff as not proficient and/or not meeting expectations
- Follow up with staff regarding assigned trainings (review documentation, timesheets, and ensure employees are clear on their essential job functions)
- Manage staff training databases
- Coordinate training schedules with HCQU and outside presenters
- Monitor attendance at all mandatory trainings
- Monitor and send training totals to SSPs
- Contact staff to confirm attendance in advance of scheduled trainings
- Coordinate/present trainings as requested by staff
- Ensure trainings stay current and relevant
Mentoring (AWC Program)
- Build rapport each time he or she meets with a mentee
- Assist a new employee to become familiar with the work environment
- Provide on-the-job person-to-person training
- Relate to others in the workplace to acclimate and integrate employees into the culture
- Assist employees to learn and follow accepted protocols and procedures
- Transfer job and agency-related knowledge
- Review SSP paperwork and assist with any shortcomings
- Assist in developing client/SSP routines to ensure enriching community activities are included
- Provide encouragement and guidance
- Exemplify agency values and practices
- Facilitate opportunities for growth by acting as the liaison between SSPs and Program Specialists
- Teach, tutor, coach, demonstrate and consult with employees
- Provide ready feedback for improvement
- Offer opportunities to problem solve and exchange ideas
- Report serious concerns to Program Specialists and Human Resources Director immediately
- Attend weekly personnel meetings to discuss progress
- Provide feedback that is honest, open and positive
- Take a genuine interest in helping the SSPs succeed
- Provide suggestions to the best of one’s knowledge that help the mentee reach their goal
EDUCATION AND/OR EXPERIENCE: A bachelor’s degree in Education, Human Resources, or Business Administration is preferred and/or experience in training, development, or education preferred.
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