Staff Development Specialist

2 months ago


Meadville, United States The Arc of Crawford County Inc Full time
Job DescriptionJob Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technology and Software

  • Act as the assigned point of contact for new departmental software systems and facilitate software roll-outs
  • Provide in-house technology assistance, troubleshooting, and retraining to direct care staff
  • Assist with technical issues and troubleshooting

Training

  • Conduct aspects of orientations with new Support Service Professionals (SSPs)
  • Ensure Program Specialists are determining which SSP’s are lacking training hours so they can contact SSPs with reminders, training recommendations, etc.
  • Conduct the AWC Program Refresher Course
  • Retrain in program-specific areas when supervisors identify staff as not proficient and/or not meeting expectations
  • Follow up with staff regarding assigned trainings (review documentation, timesheets, and ensure employees are clear on their essential job functions)
  • Manage staff training databases
  • Coordinate training schedules with HCQU and outside presenters
  • Monitor attendance at all mandatory trainings
  • Monitor and send training totals to SSPs
  • Contact staff to confirm attendance in advance of scheduled trainings
  • Coordinate/present trainings as requested by staff
  • Ensure trainings stay current and relevant

Mentoring (AWC Program)

  • Build rapport each time he or she meets with a mentee
  • Assist a new employee to become familiar with the work environment
  • Provide on-the-job person-to-person training
  • Relate to others in the workplace to acclimate and integrate employees into the culture
  • Assist employees to learn and follow accepted protocols and procedures
  • Transfer job and agency-related knowledge
  • Review SSP paperwork and assist with any shortcomings
  • Assist in developing client/SSP routines to ensure enriching community activities are included
  • Provide encouragement and guidance
  • Exemplify agency values and practices
  • Facilitate opportunities for growth by acting as the liaison between SSPs and Program Specialists
  • Teach, tutor, coach, demonstrate and consult with employees
  • Provide ready feedback for improvement
  • Offer opportunities to problem solve and exchange ideas
  • Report serious concerns to Program Specialists and Human Resources Director immediately
  • Attend weekly personnel meetings to discuss progress
  • Provide feedback that is honest, open and positive
  • Take a genuine interest in helping the SSPs succeed
  • Provide suggestions to the best of one’s knowledge that help the mentee reach their goal

EDUCATION AND/OR EXPERIENCE: A bachelor’s degree in Education, Human Resources, or Business Administration is preferred and/or experience in training, development, or education preferred.



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