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Developer Support Engineer

2 months ago

North Chicago, United States AbbVie Full time
Job DescriptionJob DescriptionCompany Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Job Description

AbbVie’s EPIC team is responsible for building and deploying scalable company-internal generative AI platforms and APIs to boost productivity and accelerate scientific innovation. As a Developer Support Engineer on the EPIC team, you will play a vital role in facilitating internal software development leveraging EPIC’s LLM and generative AI tools. Your responsibilities will include meeting with developers, explaining features, helping developers debug their applications, and assisting with support tickets. Strong technical and communication skills are essential for success in this role.

 

In this role you will be responsible for:

  • Act as the primary technical liaison between the EPIC team and other development teams at AbbVie
  • Understand, share, and contribute to API documentation for the tools developed by the EPIC team
  • Understand and communicate to developers the limitations of large language models (LLMs)
  • Assist in debugging applications trying to interface with those APIs
  • Assist in resolving support tickets in cases where API behavior is unexpected
  • Promote the EPIC team's products and foster adoption within the organization
Qualifications

Tools and skills you will use in this role:

  • Python
  • Strong communication skills regarding technical concepts
  • AI Applications
  • REST API development and consumption skills
  • System design and software development skills

 

Experiences that make you a strong fit for this role:

Required

  • Bachelors degree in relevant field and at least 5 years relevant experience OR Masters degree in relevant field and at least 4 years experience.
  • Strong technical background with experience in software development
  • Excellent written and verbal communication skills, with the ability to convey complex technical information concisely and clearly
  • Ability to clearly explain software tools and APIs
  • Experience with AI applications and understanding of LLMs

Preferred

  • Experience with other languages (e.g. Java) preferred
  • Experience working in a biopharmaceutical or life sciences company

 

Why Business Technology Solutions

For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you.



Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.