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Customer Service Assistant
2 months ago
Position Title: Entry Level Customer Service Assistant
Location: Cincinnati, OH
Department: Customer Service
Reports to: Customer Service Manager
Employment Type: Full-time
Job Summary:We are seeking a motivated and detail-oriented Entry Level Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals looking to start their career in customer service and gain valuable experience in a dynamic work environment.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Assist customers with order placements, returns, and tracking shipments.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure seamless customer service.
- Continuously update knowledge of company products, services, and procedures.
- Participate in training sessions and team meetings to improve skills and knowledge.
- High school diploma or equivalent; some college coursework preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a strong commitment to providing outstanding customer service.
