Customer Service Representative
3 weeks ago
Customer Service Representatives receive and respond to calls from residential customers, serving as the first point of contact for customers to resolve customer issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Responsibilities of Position: Answer phones promptly and courteously utilizing company procedures. Receive and respond professionally and courteously to all customer inquiries. Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc. Identify customer’s reason for cancelling service and attempt to retain customers. Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries. Ensure customer concerns are understood and clearly explain resolution to the customer. Process customer payments and assists customers with RumpkePay once fully trained after 6 months. Work in conjunction with other departments to resolve customer issues. Log and record information on customer accounts. Create work orders/interactions, as required. Resolve customer account issues and adjust accounts accordingly with verification from management, when required. Process online data entry for residential and/or commercial accounts. Manage and monitor city billing/invoicing, including maintaining sticker inventory used within contracted areas. Build and maintain relationships with key contacts (Officials) within Municipal & Public Sector Government. Other duties as assigned. Skills & Abilities Needed for Position: Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc. Consistently presents and maintains a professional appearance and demeanor. Ability to handle a heavy call volume in a professional and efficient manner. Must be organized and detail oriented with the ability to multi-task. Proven analytical/problem solving skills for the customer and the company. Excellent customer service and data entry skills. Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards. Ability to identify the root cause of issues, make decisions, and provide solutions. Ability to react well under pressure and treat others with respect. Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies. Additional Working Conditions/Aspects: Ability to work overtime, weekends, and/or holidays. Legally eligible to work in the United States. Valid driver’s license (if applicable). Must successfully complete pre-employment testing. Must be able to read and speak the English language. This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company. Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Qualifications Education: High School or better. General Education Diploma or better (Preferred). Experience: 1-2 years in Customer Service, Call Center, Administrative Assistance (Preferred). Licenses & Certifications: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr
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Customer Service Representative
2 months ago
Cincinnati, United States Habegger Full timeCustomer Service Representative **Customer Service Representative** Sharonville, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...
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Customer Service Representative
2 weeks ago
Cincinnati, United States Fresh Form Draft Full timeCustomer Service RepresentativeDepartment: Synchro Speak Employment Type: Full Time Location: Cincinnati, OH Compensation: $18.00 - $28.00 / hour DescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching,...
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Customer Service Representative
3 weeks ago
Cincinnati, United States CollisionRight Full timePosition Description Title: Customer Service Representative Status: Non-Exempt Created/Revised: February 2021 Summary The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure...
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Customer Service Representative
3 weeks ago
Cincinnati, United States FastSigns Full timeBenefits: Bonus based on performance Competitive salary Training & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...
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Customer Service Representative
3 weeks ago
Cincinnati, United States MCCORD SIGNS LLC Full timeBenefits: 401(k) 401(k) matching Dental insurance Health insurance Training & development Paid Time Off Career Growth Opportunities Job Summary: We are seeking a Customer Service Representative to join our team in our Florence, KY location. In this role, you will communicate with customers to identify their needs, process requests, escalate...
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Customer Service Representative
3 weeks ago
Cincinnati, United States FASTSIGNS #222201 Full timeFASTSIGNS #222201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center. Learn to...
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Customer Service Representative
2 weeks ago
Cincinnati, United States Synchro Speak Full timeJob DescriptionJob DescriptionDescriptionSynchro Speak is a professional communication consulting firm dedicated to enhancing organizational effectiveness through advanced communication strategies. Synchro Speak specializes in speech coaching, executive communication training, and corporate communication solutions. Job Summary: The Customer Service...
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Customer Service Representative
3 weeks ago
Cincinnati, United States Response Marketing Full timeOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer acquisition rates with no sacrifice...
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Customer Service Representative
4 weeks ago
Cincinnati, United States FASTSIGNS #222201 Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryTraining & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the...
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Customer Service Representative
4 months ago
Cincinnati, United States Response Marketing Full timeOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer acquisition rates with no sacrifice...
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customer service representative
3 weeks ago
Cincinnati, United States U-Haul Full timeLocation: 9178 Colerain Ave, Cincinnati, Ohio 45251 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
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Customer Service Representative
4 weeks ago
Cincinnati, United States Response Inc. Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
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Customer Service Representative
1 week ago
Cincinnati, United States Response Inc. Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
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Customer Service Representative
6 days ago
Cincinnati, United States Kodiak Collaborations Full time $42,000 - $54,000Job DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
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Customer Service Representative
1 day ago
Cincinnati, United States Kodiak Collaborations Full timeJob DescriptionJob DescriptionOur goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer...
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Customer Service Representative
1 month ago
Cincinnati, United States MCCORD SIGNS LLC Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insuranceTraining & developmentBenefits/PerksPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking a Customer Service Representative to join our team in our Florence, KY location. In this role, you will communicate with customers to identify their needs, process...
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Customer Service Representative
3 weeks ago
Cincinnati, United States FastSigns Full timeBenefits: Bonus based on performance Competitive salary Training & development FASTSIGNS #222201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with...
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Customer Service Representative
3 weeks ago
Cincinnati, United States Staffmark Group Full timeBring your customer service experience, a self-motivated spirit, and your eagerness to thrive with an award-winning logistics company that puts you first! At Staffmark, we believe in connecting people with opportunities, and our growing success in the workforce and in changing lives continues to expand. We are currently hiring for a Customer Service...
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Customer Service Representative
2 months ago
Cincinnati, United States U-Haul Full timeLocation: 11880 Reading Rd, Cincinnati, Ohio 45241 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
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Customer Service Representative
3 months ago
Cincinnati, United States U-Haul Full timeLocation: 5131 Glencrossing Way, Cincinnati, Ohio 45238 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
