Entry Level Customer Service Assistant
4 weeks ago
Job Description: Shine Social Brand is seeking a friendly and motivated Entry Level Customer Service Assistant to join our team in Cincinnati, OH. The ideal candidate will provide support to our customer service team, ensuring that our clients receive exceptional service and assistance. This role is perfect for someone who is passionate about customer service and is looking to start a career in the field.
Responsibilities:
- Assist customers with inquiries, providing accurate information about our products and services.
- Respond to customer emails, phone calls, and chat messages in a timely and professional manner.
- Support the customer service team in managing client accounts and resolving issues.
- Maintain detailed records of customer interactions and transactions.
- Help in organizing and maintaining customer service resources and materials.
- Provide administrative support to the customer service team, including data entry and filing.
- Assist in preparing reports on customer feedback and service metrics.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Flexible work environment
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