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Director of Premium Services, SAP Center
2 months ago
The Director of Premium Services, SAP Center, is responsible for planning and leading the entire premium & catering operation at the account. The Director of Premium Services will be responsible for the Premium & Catering teams, planning, and completing catering orders, suites and club orders, and special events. Additionally, this role will be responsible for the budgets and financial goals of the department.
Job Responsibilities
- Coordinate total catering operations to include duties such as executing Event day/Gameday Premium Services operations, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
- Maintain the Department structure through execution of daily, weekly, and monthly meetings pertinent to all operational aspects of the Premium Services, including but not limited to Event/Game Day meetings, event order meetings, catering meetings, Suite order meetings, schedule review, POS provider meetings, et al.
- Drive and maintain Client relationships through weekly meetings and collaborative proactive communication
- Support, groom and mentor the team to advance the company's talent development efforts
- Be responsible for all aspects of preparation, service, and cleanup for multiple catering operations
- Develop and implement catering solutions to meet customers' needs
- Develop and maintain effective client and customer rapport
- Establish and implement service and presentation standards for all Premium Services operations, implement processes to ensure compliance and consistency
- Implement new services to support base business growth and client retention
- Stay ahead of and advise clients, customers, and staff on current catering trends and products
- Facilitate the delivery of prepared food built from banquet event orders
- Participate in event processing and negotiations of contracts and assist clients in planning special events
- Train and lead catering employees to ensure catering standards are followed
- Responsible for setting and delivering sales, food, and labor targets
- Responsible for the execution of catering events of varied sizes and scopes including staffing and management
- Responsible for components accounting functions including accurate reporting of all catering-related revenue, expenses, and receivables
- Ensure compliance with all food, occupational, and environmental safety policies
- This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Qualifications
- Requires at least 4 years of experience
- Requires at least 1-3 years of experience in a management role
- Previous experience in events and catering is required.
- Bachelor's degree or equivalent experience required
- Strong communication skills
- Available to work event-based hours
- Complete Food Handlers and Alcohol Service Certifications as required.
Candidate Must Have:
- Multi-unit events/catering management experience
- Managerial experience
