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General Manager
3 months ago
As the General Manager, you will:
- Provide leadership and direction to all departments, including operations, logistics, administration, sales, inventory management, and customer service.
- Identify new opportunities for revenue growth, cost optimization, and operational efficiency improvements.
- Manage budgeting, forecasting, and financial reporting processes to monitor performance, track expenses, and maximize profitability.
- Implement cost-control measures and revenue-enhancement strategies to achieve business goals and targets.
- Oversee day-to-day operations to ensure seamless execution of customer orders, timely delivery/pick-up of inventory, and exceptional customer experiences.
- Promote a culture of safety and ensure the team is following proper health and safety protocols.
- Address customer inquiries, concerns, and feedback promptly and effectively to ensure positive outcomes and long-term partnerships.
- Recruit, train, and develop a high-performing team, embracing a culture of collaboration, accountability, and continuous improvement.
- Set clear expectations, provide regular feedback, and empower the team to excel.
- Build and maintain strong relationships with key clients, vendors, and industry partners to drive customer loyalty and satisfaction.
- Abide by the company’s quality assurance protocols and best practices.
- Stay up-to-date on market trends, conduct market research, gather customer insights, and analyze data to identify growth opportunities and potential risks.
- Serve as a brand ambassador in the local community and industry associations.
Key Responsibilities:
Strategic Leadership:
- Develop and execute strategic plans to achieve business objectives and drive sustainable growth.
- Lead and inspire a diverse team of professionals to deliver exceptional results and foster a culture of excellence and continuous improvement.
Operations Management:
- Oversee all aspects of day-to-day operations, including inventory management, logistics coordination, equipment maintenance, and quality control.
- Implement efficient processes and systems to optimize operational efficiency and enhance customer satisfaction.
Sales and Business Development:
- Develop and implement sales strategies to drive revenue growth and expand market presence.
- Cultivate and maintain strong relationships with key clients, industry partners, and stakeholders.
Financial Management:
- Manage financial performance, including budgeting, forecasting, and cost control measures.
- Monitor key financial metrics and implement strategies to achieve profitability targets.
Customer Service Excellence:
- Ensure the highest level of customer satisfaction by providing prompt and responsive service, resolving issues promptly, and exceeding client expectations.
- Implement customer feedback mechanisms to continuously improve service delivery and enhance the customer experience.
Team Development and Leadership:
- Recruit, train, and mentor team members to foster a high-performance culture and develop future leaders.
- Provide guidance, support, and motivation to empower team members to achieve their full potential.
To be successful in the role you must possess:
- Bachelor’s Degree or a minimum of 5 years of relevant work experience.
- 5+ years of progressive experience in business management, operations, and leadership roles, preferably within the service industry.
- Proven track record of successfully leading teams, driving business growth, and achieving financial targets.
- Strong business acumen with a strategic mindset and analytical skills to make data-driven decisions.
- Excellent communication, negotiation, and interpersonal skills
- Computer or Technology literate – familiarity with PC operating systems and Proficient in Microsoft Office and Zoom.
- Demonstrated commitment to excellence, integrity, and customer service excellence.
- Ability to work a flexible schedule based on business needs.
