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General Manager

3 months ago

Houston, United States Servant Logistics Full time

General Manager, Logistics

Servant Logistics is a national brokerage company providing 3rd party logistics services. An integral part of our service offering is warehouse service and coordinating Independent Motor Carriers to provide services for the home delivery of furniture and appliances to consumer homes and businesses on behalf of our clients throughout the country. We are providing top-tier experiences in the Houston, Texas market.


We are currently seeking to hire an enthusiastic and motivated General Manager for our Houston, Texas warehouse location. The General Manager will be responsible for overseeing the day-to-day operations of this fast-paced business, managing the client relations and relationships with independent motor carriers for a fleet of a minimum of 10 trucks and managing a team of four to five on-site staff.

The qualified candidate should have experience in warehouse, distribution, customer service and preferably experience with final-mile home delivery. Candidate must also have a proven track record in improving overall operations, excellent team building and organizational skills, the ability to make proactive and important decisions and be proficient in Microsoft Suite.

This position requires a self-starter who can oversee, manage, organize, hire, people management, automated routing systems and work with customer service personnel to develop our business relationship with our clients and their customers in a very decentralized environment.


The operations run five days per week.


General Manager Responsibilities and Duties:

·        Work with clients and corporate management to achieve company productivity and performance objectives

·        Monitor key performance indicators; proactively identifying trends

·        Recruit and oversee independent motor carriers and maintain positive working relationships

·        Client and customer service relations

·        Conflict resolution

·        Oversight of claims management

·        Maintain and uphold company policies and procedures

·        Understand every staff position at the location and assist/perform all duties as needed

·        Mentor and develop staff


General Manager Requirements:

·        5+ years of demonstrated leadership and motivational skills

·        3+ years of experience managing budgets and profit/loss goals

·        Highly proficient in the use of MS Word, Excel, Outlook

·        Warehouse management background required

·        Home delivery background preferred

·        Bachelor’s Degree (not required, but preferred)

·        Hands-on experience with routing technologies, specifically Dispatch Track

·        Available for flexible work schedule, including weekends

·        Ability to speak Spanish a plus

·        Comprehensive understanding of Federal and State Department of Transportation (DOT) regulations


The ideal candidate will have geographical area knowledge of Houston, Texas and surrounding areas, exceptional customer service skills, the ability to problem solve and provide resolution to issues in a fast-paced environment.


Voluntary benefits offered include 100.0% company paid Employee Health (including Dental and Vision), Life, and Short-term and Long-Term disability. Also offered paid vacation and a cell phone stipend.


Competitive salary, bonus plan and rich benefits program offered. Please respond with a resume, cover letter and references.


If you are searching for a career in a fast-paced environment with a strong growth opportunity in a rapidly expanding company, we encourage you to apply.


We are an equal opportunity employer.