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Admin Assistant
3 months ago
General Summary
The Warmline Administrator is a professional who is responsible for assisting in the daily operations and procedures of the Warmline team.. This includes developing and implementing policies and procedures to ensure the safety and well-being of our callers and staff.
Primary Duties
● Oversee the overall functioning and operations of the Warmline, including but not limited to its staffing, and services.
● Ensure the staff members of the warmline, such as counselors, volunteers, and administrative support, abide by the policies and protocols established by the warmline.
● Develop and implement new programs or support services, such as training workshops, community outreach programs, or fundraising events, to address the needs of the population served by the crisis center.
● Foster strong communication and collaboration between the Warmline and other programs in the agencies , such as clients, donors, and Board Members..
● Continually evaluate the effectiveness of the Warmline services and programs by analyzing feedback and necessary metrics to provide optimum services.
● Develop and implement policies and procedures to ensure ethical, legal, and standard practices for center staff and clients.
● Execute strategic plans and goals for the Warmline for better performance and sustainability.
● Maintain and review records of the center's activities and services to ensure proper documentation.
● Contribute to the development and maintenance of the Warm Line’s referral and resource database
● Support Program Manager in making revisions to program manuals, training curricula, and other materials
● Help plan and staff community outreach events, funding campaigns, and other special projects
The above job responsibilities are meant to be representative, not a comprehensive job description, and are subject to change depending on the needs of the program and NAMI OC.
Experience & Education Requirements
● Personal mental health lived experience and openness to disclose to Warm Line callers and during counselor training is a requirement for this position.
● Minimum 2 years experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting
● Minimum 1 years experience providing supervision/coordination and/or training of staff and/or volunteers
● Minimum 2 years experience in an Administrative position
● Minimum 1 year experience as program coordinator
● Experience maintaining the confidentiality of sensitive information, understanding of confidentiality practices
● Familiarity with the mental health recovery movement, peer support model, and local resources
● Proficiency in Google Office Suite, use of a multi- line phone system, and basic troubleshooting
● Demonstrate working knowledge of the mental health, substance use and suicide prevention services specific to hotline or emotional support warmline mental health services.
● Adapt to changing needs by acquiring new skills and knowledge.
● Bilingual English/Spanish, English/Vietnamese, English/Farsi or English Korean - a plus.
● Ability to pass a background clearance.
