IT Systems Administrator

1 week ago

San Antonio, United States CultureSpace Full time
Job DescriptionJob Description

CultureSpace

Our faster-and-better-for-less approach along with our win/win culture and our strategic supply chain advantages make CultureSpace the office furniture provider of choice for companies all over Texas and North America. Whether it is 10 offices or 10,000 offices, our commitment is to provide complete satisfaction. Our only goal is to help our customers choose the very best office furniture for their brand, budget, and culture.

Our team is made up of ambitious, forward-thinking people who believe in the company goals and culture. We seek first to understand before being understood, and always support our team members. We are all actively engaged in the success of our business with an unrivaled commitment to excellence in everything we do. We are a continuously learning company with lots of opportunities for growth. If you feel you would be a great fit, we'd love to talk

Roles and Responsibilities

  • Install and configure software and hardware
  • Manage network servers and technology tools
  • Set up accounts and workstations
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups and firewalls
  • Upgrade systems with new releases and models
  • Develop expertise to train staff on new technologies
  • Build an internal wiki with technical documentation, manuals and IT policies
  • Resolving IT support requests from employees
  • Manage service incidents requiring escalation and/or on-site intervention
  • Answering employee questions regarding computer systems
  • Changing configurations, settings and permissions to fix computer issues
  • Gathering and analyzing data to diagnose problems with computer systems
  • Generating sign-ins for new hires during onboarding
  • Facilitate new hire IT Orientation
  • Installing new software and hardware drivers and updating existing ones as needed
  • Updating employees on the status of their service requests
  • Logging all service requests as needed
  • Acts as a liaison between user group and the Managed Service Provider (MSP) to communicate problems and possible solutions
  • Adhere to the procedures and escalation processes as defined by Management

    Additional Responsibilities:
  • Research new technologies and procedures to meet the needs of users
  • Provides training to user groups on how to identify and prevent problems
  • Works with other professional IT personnel and vendors to develop and maintain technical procedures, documentation, and operations instructions and/or project or work order status
  • Maintains computerized inventory of PC equipment and software through our support platform
  • Understand vendor contract features including warranty provisions and maintain vendor contact database and online access to accounts
  • Perform additional projects/responsibilities as directed by Chief Financial Officer

Qualifications and Education Requirements:

  • 3-5 years of relevant experience
  • Solid Information Technology experience performing user support of desktop, legacy systems, and/or information technology communications systems
  • Knowledge and experience in administering and troubleshooting of PC and print environments including network connectivity.
  • Knowledge and experience in administering and troubleshooting Microsoft Windows environments.
  • Knowledge, operational proficiency and troubleshooting ability of standard business applications such as Microsoft Office Suite, Outlook, 365, Internet Explorer (all versions), Google Chrome (all versions), Adobe PDF Reader and Writer, Antivirus software
  • o Knowledge and experience in diagnostics and troubleshooting of hardware: laptops (Apple, Lenovo) , printers (Epson, HP, Kyocera, Xerox);
  • Basic knowledge and experience in the implementation and support of SMB internetworking infrastructure: LAN, WAN and wireless appliances
  • Intermediate knowledge and experience in diagnostics and troubleshooting both hardware and software related issues on desktop or laptop computers and related peripherals, printers or multifunction devices along with installed options and advanced features.
  • Possess good knowledge of Active Directory administration skills (user create/delete, profiles, login scripts) along with a general knowledge of networking concepts (IP addressing)

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