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On-Site IT Support Analyst, Level II
3 months ago
This is a fully on-site position in Shelby Township, Michigan, and is Contract-to-Hire.
Job Summary
The On-Site IT Support Analyst II is a Tier 2/3 position that supports all computer related functions. The Analyst II performs a variety of duties including, but not limited to, computer troubleshooting in an office/ plant environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom plant related software. This position assists customers and peer groups with troubleshooting application and hardware installations.
Qualifications
- Bachelor's Degree + 3 Years' experience (or, A.S. + 5, No Degree + 7) -- Required
- At least one relevant industry certification highly preferred (i.e. MCSA, A+, Network+, Security+)
- Working knowledge of Microsoft Azure Cloud and On-Prem Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies
- Experience with performing extensive hardware, network and software troubleshooting.
- Hands on experience on LAN/ WAN Networks; working and managing a switched network.
- Experience on how to make LAN cables, working with Wi-Fi/ Access point configurations
- In depth knowledge of MS Teams, and other video conferencing and projection solutions
- Experience with Audio/ Visual (A/V) set-up and conference room troubleshooting.
Competencies
- Strong verbal and written communication skills; will interact with end-users of varying technical backgrounds.
- Excellent problem-solving and critical thinking abilities to diagnose and resolve IT issues efficiently.
- A strong commitment to providing excellent customer service and a patient, friendly demeanor.
- Ability to work effectively in a team and collaborate with other IT professionals.
- Efficiently manage and prioritize multiple support requests and tasks.
- Stay updated on the latest technology trends and adapt to new tools and technologies.
- Understand IT security best practices and the ability to enforce security policies.
- Result-oriented; Decisive; Situational Awareness; Independent Learned; Collaborative; Interpersonal
- Ability to lead through ambiguity and make decisions and plans with minimal information.
Duties
- Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively.
- Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
- Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing.
- Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
- Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
- Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
- Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations.
- Experience with A/V conference room equipment and conference room troubleshooting.
- Collaborate with other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise.
- Provide training to end-users on hardware and software usage, best practices, and security awareness.
- Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
- Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment.
This position is eligible for all US Permanent Residents currently residing within commutable distance from the worksite. Sponsorship is not available. C2C and 1099 are not available.
