Third Party Collector

4 months ago

Tulsa, United States FMS, Inc. Full time
Job DescriptionJob Description **THIS POSITION REQUIRES A MINIMUM OF 3-4 MONTHS OF ON-SITE TRAINING AT OUR TULSA, OK OFFICE BEFORE BEING GIVEN OPPORTUNITY TO WORK REMOTELY FROM HOME**
** BASE HOURLY PAY PLUS OPPORTUNITY FOR UNCAPPED MONTHLY COMMISSION**

Third Party Collector



Summary

The Collector will utilize various collection strategies and methodologies, attempt to contact consumers in order to negotiate payment in full or best possible payment arrangements on debt within federal, state and client collection guidelines and laws.


DUTIES AND RESPONSIBILITIES:

• Negotiate payment terms and methods when right party is contacted. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer to better understand potential objections to payment.

• Utilize various skip tracing techniques and collection strategies to locate right parties in order to negotiate best possible payment arrangements on high collectability or value accounts.

• Overcome objections and suggest money sources for debt payment.

• Utilize payment options (credit cards, direct checks, money grams, etc.) and secure this information so that the bookkeeping and clerical staff can process payments.

• Communicate with consumers regarding, live and voicemail, providing contact information via a mandated script.

• Perform proper consumer verification procedures as dictated by FMS policy and client requirements to include properly identifying the consumer, the company name, and requesting payment on the account.

• Accurately documenting account notes with new consumer demographic information, outcome of call, account disposition, payment arrangements, and content of communication.

• Adhere to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, HIPAA, and all other relevant federal and state laws.

• Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning,


QUALIFICATIONS:

EDUCATION and/or EXPERIENCE

• A high school diploma and two to six months relevant experience is preferred.

• Previous experience in customer service, sales, collections, or a related role is preferred.

• Knowledge of 3rd Party disclosure, FDCPA, HIPAA, and the ability to be licensed in all states is preferred.

• Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred.

• Prior PC and keyboard knowledge is preferred.

• Ability to compute basic math calculations using addition, subtraction, multiplication, division and percentages is preferred.

• Successful completion of a background check and drug screen.

COMMUNICATION/TEAMWORK SKILLS

• Employee has contact with individuals within their department and extensive external contact with consumers.

OTHER SKILLS AND ABILITIES PREFERRED

• Bilingual skills (reading, speaking, writing)


COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.



PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to sit

• Occasionally/Frequently/Continually required to utilize hand and finger dexterity


PAY:

$13.00 - $14.00 hourly

Monthly commission bonus

  • Third Party Debt Collector

    1 week ago

    Tulsa, Oklahoma, United States FMS, Inc. Full time

    Job DescriptionJob Summary:FMS, Inc. is seeking a highly motivated and results-driven Third Party Debt Collector to join our team. As a key member of our collection team, you will be responsible for negotiating payment arrangements with consumers and utilizing various collection strategies to recover debts within federal, state, and client collection...

  • Medical Debt Collector

    1 week ago

    Tulsa, Oklahoma, United States FMS Inc. Full time

    Job SummaryFMS Inc. is seeking a highly motivated and detail-oriented Medical Debt Collector to join our team. As a Medical Debt Collector, you will play a critical role in resolving consumer issues and negotiating payment arrangements for outstanding medical debt.Key Responsibilities:Utilize collection strategies and solutions to resolve consumer issues and...

  • Survey Technician Lead

    1 week ago

    Tulsa, Oklahoma, United States Audubon Companies Full time

    Job SummaryAudubon Companies is seeking a highly skilled Survey Technician Lead - Party Chief to lead our survey teams in various states. This role will be responsible for overseeing the work of a party engaged in surveying, ensuring the accuracy and efficiency of our survey operations.Key ResponsibilitiesLead and manage survey crews to ensure timely and...

  • Lead Survey Technician

    2 weeks ago

    Tulsa, Oklahoma, United States Audubon Companies Full time

    Position Overview Audubon is actively looking for a Lead Survey Technician - Party Chief to become part of our dynamic team. This position involves working across various locations and is crucial to our surveying operations. The Lead Survey Technician - Party Chief will report directly to the Survey Mapping Manager and Operations Manager, overseeing a team...

  • Infrastructure Engineer

    2 weeks ago

    Tulsa, United States SageNet Full time

    SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity.Manage and maintain on-premises systems and infrastructure server, storage, and network infrastructure Fortinet, Cisco, Nimble as well as cloud systems GCP and AWS to ensure optimal performance.Develop automation and scripting to streamline...

  • Mechanical Superintendent

    3 weeks ago

    Tulsa, United States Manhattan Construction Full time

    Mechanical Superintendent - Mission Critical POSITION SUMMARY: The Mechanical Superintendent is responsible for field operations on the project(s) assigned in order to achieve timely and profitable completion of each project in regard to the mechanical systems. The Mechanical Superintendent directly supervises field labor force, including laborers/craft...

  • Claims Processing Assistant

    4 weeks ago

    Tulsa, United States Ascension Health Full time

    DetailsDepartment: Revenue Cycle ManagementSchedule: FT, Monday-Friday, 8am-5pmHospital: Ascension St. John Medical CenterLocation: Harvard Blvd, Tulsa, OKBenefitsPaid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP)...

  • Customer Accounts Analyst

    3 weeks ago

    Tulsa, United States SageNet Full time

    Company Overview SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve...

  • Customer Accounts Analyst

    2 months ago

    Tulsa, United States SageNet LLC Full time

    Job DescriptionJob DescriptionCompany OverviewSageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach,...

  • Electrical Superintendent

    2 months ago

    Tulsa, United States Manhattan Construction Full time

    Electrical Superintendent - Mission Critical POSITION SUMMARY: The Mission Critical Electrical Superintendent is responsible for field operations on the project(s) assigned in order to achieve timely and profitable completion of each project. The Superintendent directly supervises field labor force, including laborers/craft workers. This position must...

  • Project Accountant

    4 months ago

    Tulsa, United States Manhattan Construction Group Full time

    Project AccountantPOSITION SUMMARY:The Project Accountant 2 (PA2) holds the qualities and responsibilities of the PA 1, as well as a focus on maintaining records and processes in relation to the Owner Contract and Project Budget. The position works under direct supervision of the Project Manager, with guidance from the Director of Project Accounting, and...

  • Sr Network Engineer

    3 weeks ago

    Tulsa, United States SageNet LLC Full time

    Job DescriptionJob DescriptionCompany OverviewSageNet is a managed network and cybersecurity services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process set us apart. We deliver creative solutions built-on best-of-breed technology and with built-in cybersecurity, backed by world-class service and support.SageNet operates three...

  • Tier 1 NOC Associate

    2 months ago

    Tulsa, United States SageNet Full time

    This position is located in Tulsa, Oklahoma. Anyone can apply, but they must be willing to relocate to Tulsa if selected. SageNet is a Network, Digital Signage, Wi-Fi and Cybersecurity Managed Services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process sets us apart from the competition. SageNet delivers creative solutions,...

  • Sr Network Engineer

    3 weeks ago

    Tulsa, United States SageNet Full time

    Company Overview SageNet is a managed network and cybersecurity services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process set us apart. We deliver creative solutions built-on best-of-breed technology and with built-in cybersecurity, backed by world-class service and support. SageNet operates three US-based 24/7 NOCs/SOCs, a...

  • Infrastructure Engineer

    1 month ago

    Tulsa, United States SageNet LLC Full time

    Job DescriptionJob DescriptionCompany OverviewSageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach,...

  • Customer Accounts Analyst

    1 month ago

    Tulsa, United States SageNet Full time

    Company Overview SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve...

  • Utilization Review Specialist

    7 days ago

    Tulsa, Oklahoma, United States Parkside Hospital Full time

    Job DetailsJob LocationParkside HospitalJob SummaryWe are seeking a highly skilled Utilization Review Specialist to join our team at Parkside Hospital. As a Utilization Review Specialist, you will play a critical role in ensuring the efficient use of healthcare resources and minimizing potential recoupment from third-party payers.Key ResponsibilitiesAssess,...

  • UC Network Engineer

    2 months ago

    Tulsa, United States SageNet LLC Full time

    Job DescriptionJob DescriptionWHO WE ARE SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers...

  • Account Executive

    3 weeks ago

    Tulsa, United States SageNet LLC Full time

    Job DescriptionJob DescriptionCompany DescriptionSageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach,...

  • Infrastructure Engineer

    3 weeks ago

    Tulsa, United States SageNet Full time

    Company Overview SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve...