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Customer Accounts Analyst

3 months ago

Tulsa, United States SageNet Full time
Company Overview

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

Job Purpose

The Customer Accounts Analyst (CAA) serves as a key liaison between SageNet and its customers, responsible for managing customer accounts receivable and providing exceptional customer service.The role is integral to maintaining strong client relationships and protecting company revenue. CAA is responsible for ensuring that customer accounts are accurately and timely billed. They will design and implement billing processes, ensure that invoices accurately reflect terms and conditions, investigate, and resolve billing discrepancies.

Key Responsibilities

  • Responsible for monthly billing of customer contracts, cancellation fees, and other non-recurring fees.
  • Prepare accurate monthly invoices with supporting excel files to send to customers in a timely manner.
  • Communicate and collaborate with the Program Management and Sales Manager to resolve customer billing issues and disputes.
  • Properly maintain contract pricing in SAP.
  • Analyze and understand customer contracts to ensure accurate billing.
  • Ensure proper set up of customer billing contracts.
  • Monitor and understand monthly fluctuations in customer billing.
  • Perform additional duties as assigned.
Qualifications
  • Bachelor's degree in a related field and strong analytical and problem-solving skills are highly preferred.
  • 3-5 years of experience in a similar role.
  • Strong math skills and a proven ability to perform difficult calculations.
  • Familiarity with productivity tools such as Microsoft Office Suite.
  • Prior experience using spreadsheet software such Excel (strong skills).
  • Excellent communication skills, both oral and written.
  • Ability to multi-task and work under deadlines.
  • Strong critical thinking skills.
  • SAP or other enterprise software experience is a plus.
Working Conditions
  • Productively work in a hybrid work environment which consists of 2 mandatory "all-in" days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
  • Business casual work environment.
Physical Requirements
  • Be able to sit for long periods of time without problem
  • Extensive use of fingers and hands for typing
  • Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time

Classification*: Salaried/Exempt

Position Type: Full Time

Travel Requirements: None

Direct Reports: n/a

Safety Sensitive: n/a

Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our People Operations Department. Any contact made outside of the SageNet People Operations Department by a third party will cancel any future business relationships between the third party and SageNet.

Please contact Katie.Halstead@sagenet.com for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)