Account Manager

2 months ago

Kirkland, United States Apotheco, LLC Full time
Job DescriptionJob DescriptionSummary:

The Account Manager will work as a field representative of Apotheco Pharmacies to ensure a positive customer experience and improve utilization where applicable. Account Manager will be solely responsible for customer relations within the designated Kirkland, Washington territory. Account Manager will work with District Manager and necessary Pharmacists on business plans for maintaining and developing current customer base. Account Manager will manage time in field and administratively to meet requirements of account maintenance and development.


Education/Experience/Training:

• Strong Communication skills.

• Ability to effectively develop and build relationships with customers/individuals at all levels of an organization.

• Proficient in Word, Excel, and ability to learn necessary programs for sales tools.

• 2-5 Years of relevant field sales experience

• Experience in Dermatology a plus.


Duties and Responsibilities:

They include the following, other duties may be assigned;


Account Management:

1. Plan, strategize and execute necessary territory objectives to meet all sales goals as set by the managements team.

2. Understand pharmacy programs, operations, and necessary offers to effectively communicate pharmacy benefits and services.

3. Quickly learn and understand new initiatives, programs and / or pricing changes.

4. Ensure all field materials are current week to week.

5. Identify marketing needs and proactively bring to management.

6. Lead and execute development of project goals and timelines for accounts.

7. Assist with executing new programs/initiatives at all pharmacies/accounts.

8. Operate as the lead point of contact for accounts within specified geography for all matters related to pharmacy utilization.

9. Build daily and weekly schedules to meet with accounts.

10. Understand the unique features of each account/practice.

11. Acts as a consultative business partner, continually identifying opportunities to improve the customer’s business through increased utilization of service/programs/solutions.

12. Takes lead on operational management of onboarding new accounts.

13. Clearly communicate the services our pharmacy locations can offer patients/accounts and uncover how our services match account needs.

14. Develop plans alongside account decision makers/ providers for improved utilization.

15. Collaborate with providers and staff to improve pharmacy communication.

16. Proactively anticipates, investigates, and resolves customer issues both in the field and remotely via phone. Along with Pharmacist, responsible for “end to end” total issue resolution and developing and executing an independent plan to ensure customer satisfaction.


Collaboration/Planning:

1. Build out customer profiles for pharmacists and pharmacy technicians.

2. Along with Pharmacist, identify areas of improvement within accounts.

3. Collaborate with pharmacists at each location to create short- and long-term plans. Identify accounts for maintenance, growth, and new business on a quarterly basis.

4. Collaborate and communicate with Pharmacist/Pharmacy techs as needed.

5. Facilitate account education events as needed.

6. Effectively collaborate with industry colleagues including pharmaceutical & manufacturing partners.

7. Account Manager will have regular meetings with Business Development Manager and Pharmacist to review accounts, present on current account standings and possible business strategies.

8. Coordinates closely with Pharmacists for unified communication to accounts.

9. Assist in onboarding new accounts for new Pharmacy locations.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Math Ability:

Ability to comprehend and apply principles of basic math while analyzing data and generating reports.


Reasoning Ability:

Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.


Computer Skills:

To perform this job successfully, an individual should have some previous experience with software products, preferably purchasing software, in addition to working knowledge of Microsoft products, especially Excel and Word.


Information Security Expectations:

While performing the duties of this job, the employee is required to abide by Apotheco information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of Apotheco information, information received by customers, other companies and/or external parties.

Knowledge, Skills, and Other Abilities:

• Time management

• Oral and written communication skills

• Professionalism

• Organization skills

• Customer Service

• Prioritizing skills

• Detail oriented

• Multi-task abilities

• Goal oriented

• Dependable

• Confidentiality

• Self-motivated

• Ability to work well with various personalities and within a team.

• Participate in continuous quality improvement activities


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands. The employee is occasionally required to stand.


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