Executive Casino Host
2 months ago
Summary
The Executive Casino Host, under general supervision of the Player Development Manager, builds loyalty and increases revenue by developing and effectively maintaining relationships with VIP guests through personal contact on the casino floor, special events, telephone, and written communication.
Duties/Responsibilities
- Contacts selected players by telephone and other means to inform them of special events with goal of incenting a future visit and subsequent gaming revenue.
- Highly knowledgeable of credit procedures, and encourages the use of credit..
- Assist Player Development Manager in planning casino entertainment events
- Makes decisions regarding valuable complimentary rewards based on a consideration of recorded play, earned points, camp availability and customer profitability.
- Represent the casino at on and off property events in the capacity of a player Development Host.
- Enhance growth of gaming revenues by developing internal player identified by the Player
- Development Manager
- Assist the Player Development Manager with business development programs to increase guest visits.
- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business.
- Assist with special events, slots and table games departmental promotions, and operation and booking of gaming tournaments.
- Achieve department and individual performance goal and duties in a timely manner
- Maintain knowledge of and compliance with all tribal ordinances, regulations, and systems of
- Internal Controls.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
- Regular attendance is an essential function of this job. Including nights, weekend, and holidays.
- Perform special projects and other responsibilities, tasks, or duties as requested.
Performance Requirements
- To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
- Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
- Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
- Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
- Demonstrate a desire to succeed and willingness to help others succeed.
- Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
- Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
- Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
- Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.
Education / Qualifications
- Must be 21 years of age, or older.
- High School Diploma or GED equivalent required.
- Minimum of one (1) to two (2) years of previous experience working as a Casino Host.
- 1 experience managing casino player books is preferred.
- Two (2) to three (3) years applicable knowledge of casino games (Slots and Table Games), telemarketing and casino patron sales techniques, required.
- Must possess excellent verbal and written communication skill in order to promote positive and professional image.
- Bilingual in English/Spanish or English/Asian languages is a plus.
- Any combination of education, experience and training that provides the required knowledge, skills and abilities.
- Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
- 401k Plan
- Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
- Medical, Dental & Vision paid for the employee
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted Team member meal
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