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Director of Slots
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Slot Supervisor
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District Director
3 weeks ago
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Director, Marketing and Events
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Director of Slots
2 months ago
Summary
The Director of Slots oversees and directs all aspects of the Slot Department to ensure exceptional guest service delivery, operational excellence, superior performance results, effective capital management, and compliance with Federal, State, Local, and Gaming regulatory agencies.
Duties/Responsibilities
Promote and maintain a business model embracing a “best practices” mindset to secure continuous improvement and competitive advantage through the review/analysis of key performance metrics and the adoption of effective, current trends and practices. Effectively monitor and analyze key performance indicators and metrics to devise operational strategies and capital recommendations to secure competitive advantage by developing responsive action plans to avert and/or correct negative trends and/or leverage positive trends. Ensure compliance with all Casino policies and procedures, applicable regulatory and/or governing agencies, Soboba Tribal Gaming Commission, IRS Title 31, and Internal Control Standards (ICS). Apply positive communication techniques and demonstrate excellent interpersonal skills with Team Members and Guests (internal and external). Ensure teams are delivering exceptional service to all internal and external guests. Demonstrate the ability to exercise good judgment when dealing with difficult or challenging situations. Develop and implement strategic plans, goals, and objectives for the Slot Department consistent with Soboba’s strategies. Provide leadership and direction in the development, execution, and measurement of guest service standards within the department. Direct the research, development, evaluation, and implementation of new products, services, technology, and processes to secure Soboba’s competitive advantage in anticipation of changing guests’ needs. Collaborate with Marketing and Finance departments to ensure Casino events maximize guest satisfaction and profitability. Prepare and execute annual capital budget. Delegate projects and tasks to middle management consistent with company policies. Protect company assets and confidentiality of company files and documents. Conduct periodic slot product assessment at competitor properties to ensure target mix of games.Supervisory Responsibilities
Demonstrate effective management skills and expertise in staff selection, training and development, performance management, and staff deployment. Oversee and direct functions of entire Slot Division’s operating departments including guest service delivery and dispute resolution. Manage people, equipment, and processes aligned with Casino expectations, policies, goals and objectives, budgets. Ensure Team is delivering superior guest service to Guests and performing tasks to standards expected. Promote safe work practices by providing safety instruction, conducting audits, and attending company safety meetings.Education / Qualifications
Must be at least 21 years of age. High School Diploma or Equivalent, required. Bachelor’s Degree in related field preferred, and/or seven (7) years Slot Management/Operations experience and/or equivalent combination of education and experience. At least seven (7) years of experience within the gaming industry. Must possess excellent leadership skills. Extensive knowledge of Microsoft Word, Excel, and Power Point and AutoCAD. Ability to promote innovation, change, and diversity by embracing and generating better and innovative ways to improve individual and business performance aligned to Soboba Casino’s mission. Excellent organizational, analytical, and project management skills, with particular attention to quality in the effective management of multiple departments. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to provide evidence of eligibility to work in the United States of America.Certificates, licenses and registration
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing.Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
401k Plan Basic Life Insurance (employer paid), with the option to purchase Supplemental Life Insurance Medical, Dental & Vision paid for the employee Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time OffSoboba Casino Resort Team Member Recognition including, but not limited to:
Reward and Recognition Program (Quarterly, and Annually) Team Member Incentives Discounted Team Member mealSource: Hospitality Online