Current jobs related to IT Help Desk Support Analyst - Jacksonville - Brightway Insurance

  • Help Desk Support Specialist

    1 week ago

    Jacksonville, Florida, United States Bristol Bay Shared Services (BBSS), LLC Full time

    Help Desk Technician Job DescriptionVista Defense Technologies, LLC (VDT) is seeking a skilled Help Desk Technician to join our team in Jacksonville, FL.Key Responsibilities:Provide technical support to users in a government environment, resolving software, hardware, and network problems.Diagnose and troubleshoot issues, guiding users through step-by-step...

  • Help Desk

    4 weeks ago

    Jacksonville, United States SNI Technology Full time

    Help Desk Technician SNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote. Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am – 7:30pm OR 8am-5pm Monday-Friday Ideal...

  • Help Desk

    4 days ago

    Jacksonville, United States SNI Technology Full time

    Job Details Help Desk Technician SNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote. Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am - 7:30pm OR 8am-5pm Monday-Friday...

  • Help Desk

    3 days ago

    Jacksonville, United States SNI Technology Full time

    Job Details Help Desk Technician SNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote. Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am - 7:30pm OR 8am-5pm Monday-Friday...

  • Help Desk

    2 days ago

    Jacksonville, United States SNI Technology Full time

    Job Details Help Desk Technician SNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote. Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am - 7:30pm OR 8am-5pm Monday-Friday...

  • Help Desk Specialist

    7 days ago

    Jacksonville, Florida, United States SNI Technology Full time

    Job Details **Help Desk Technician Role** SNI Technology is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our clients. **Key Responsibilities:** * Provide technical support and assistance to clients via phone, email, or remote access *...

  • Onsite Help Desk/Support Technician

    4 weeks ago

    Jacksonville, United States The CSI Companies Full time

    . CSI is Seeking an Onsite Help Desk/Support Technician in La Palma CA for their large well known Payroll Processing client Location - Onsite Monday - Friday in La Palma CAPay - up to 35 dollars an hour *Must have experience supporting MAC's * This resource will Provides support to end users on a variety of issues. Identifies, researches, and resolves...

  • IT Help Desk Technician

    2 months ago

    Jacksonville, United States iVenture Solutions Full time

    Job DescriptionJob DescriptionDescriptionOur Help Desk Technicians are the best of the best.  Each day we have the privilege of putting smiles on the faces of hundreds of clients.  Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. ...

  • Help Desk Technician

    2 days ago

    Jacksonville, United States SNI Technology Full time

    Help Desk TechnicianSNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote.Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am - 7:30pm or 8am -5pm Monday-Friday Ideal...

  • Help Desk Technician

    1 day ago

    Jacksonville, United States SNI Technology Full time

    Help Desk Technician SNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote. Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am - 7:30pm or 8am -5pm Monday-Friday Ideal...

  • Help Desk Technician

    2 days ago

    Jacksonville, United States SNI Technology Full time

    Help Desk TechnicianSNI Technology has been retained to assist in filling a Help Desk Technician role for a great local Jacksonville healthcare client. This is a contract role that will start onsite for training and then transition to fully remote.Starting Salary: Between $17/hr.-$18/hr. Work Schedule: 11am - 7:30pm or 8am -5pm Monday-Friday Ideal...

  • Service Desk Systems Analyst

    4 weeks ago

    Jacksonville, Florida, United States Corps Team Full time

    Service Desk Systems Analyst at Corps TeamAbout the Role:The Corps Team is seeking a skilled Service Desk Systems Analyst to join their team on a 12+ month contract. This role will involve a mix of onsite and remote work, with 4 days in the office each week.Main Responsibilities:IT Service Management:Oversee and manage IT service management systems,...

  • Help Desk Technician

    6 hours ago

    Jacksonville, Florida, United States iVenture Solutions Full time

    Job OverviewiVenture Solutions is seeking a highly skilled and motivated Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our clients, resolving issues with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and network gear.Key...

  • Help Desk Specialist

    2 weeks ago

    Jacksonville, Florida, United States Gibraltar Industries Full time

    About the RoleGibraltar Industries is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients across Gibraltar.Key ResponsibilitiesDefine and implement processes to expedite cross-business service and support for end-user client populations.Provide guidance and...

  • IT Support Analyst

    4 weeks ago

    Jacksonville, United States TEKsystems Full time

    Description: Candidate will be responsible for the ongoing administration, support and technology lifecycle of the company's client computing devices and software. In this position, the Analyst will be responsible for maintaining the integrity of all computers and associated software for company locations. The Analyst will also be the main point of contact...

  • Onsite Help Desk Technician

    3 days ago

    Jacksonville, Florida, United States The CSI Companies Full time

    Job Title: Onsite Help Desk/Support TechnicianCSI is seeking an experienced Onsite Help Desk/Support Technician to join their team in La Palma, CA.Job Summary:We are looking for a skilled technical professional to provide on-site support to end-users on a variety of issues. The ideal candidate will have experience supporting MACs and be able to identify,...

  • Help Desk Technician

    1 month ago

    Jacksonville, United States StevenDouglas Full time

    General Duties and Responsibilities:Deliver first contact resolution for support tickets, ensuring swift and effective solutions.Offer Tier I and Tier II customer service and technical support for both hardware and software, maintaining a high level of user satisfaction.Provide IT support services for user account setup, system patching, antivirus, imaging,...

  • Help Desk Technician

    1 month ago

    Jacksonville, United States StevenDouglas Full time

    General Duties and Responsibilities:Deliver first contact resolution for support tickets, ensuring swift and effective solutions.Offer Tier I and Tier II customer service and technical support for both hardware and software, maintaining a high level of user satisfaction.Provide IT support services for user account setup, system patching, antivirus, imaging,...

  • IT Support Analyst

    2 months ago

    Jacksonville, United States TOTE Resources LLC Full time

    Job DescriptionJob DescriptionTOTE Resources is seeking an IT Support Analyst to join the team at our Jacksonville, FL terminal office. In this position you will:be responsible for the ongoing administration, support and technology lifecycle of TOTE’s client computing devices and software. In this position, the Analyst will be responsible for maintaining...

  • Help Desk Specialist

    2 days ago

    Jacksonville, Florida, United States Gibraltar Industries Full time

    Job SummaryGibraltar Industries is seeking a highly skilled Help Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and service delivery for our core business processes.Key ResponsibilitiesDefine and implement processes to expedite cross-business service and support for end-user...

IT Help Desk Support Analyst

4 months ago

Jacksonville, United States Brightway Insurance Full time
Job DescriptionJob Description

About Brightway:

Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.2 billion in annual premiums.

Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients’ most important assets through consultation, curated choice, and confidence.

While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success.

About the Role

The IT Support Analyst I, will play a critical role in providing technical assistance and support to both agents and end users within our organization. The primary responsibilities include diagnosing technical issues, guiding users through solutions, and communicating technical solutions effectively and professionally. This role will collaborate closely with a team to deliver comprehensive support services in a Windows desktop environment.

Job Responsibilities

  • Provide IT support for Brightway end users
  • Responsible for end user support, license tracking, and PC maintenance, upgrades, and configuration management
  • Ensure timeliness of response and resolution of tickets tracked in our KACE system
  • Client technology management (Hardware, configuration, operating systems, upgrades)
  • Client Patch management and security (backups, antivirus, malware)
  • Operating system maintenance (fixes, patches, new version, migration)
  • IT Asset Management - Maintain inventory of all equipment, software, and software licenses.
  • Troubleshoot core business applications such as RingCentral, Vertafore AMS, Envision, and EZLynx
  • New hire/termination equipment handling
  • Creation of user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues
  • Assist with the management of Active Directory and Group Policies
  • Ability to work with users both remotely (phone, email, screen share), as well as in person

Education and Experience

Associate or bachelor’s degree or will consider high school graduates with related experience. laptops in a business network setting as well with 1-2 years of relevant experience.

Skills, Licenses, Certifications

  • Knowledge of Imaging, Scripted Installations, Active Directory, Powershell, and Group Policy
  • Good communication skills and patience working with users strong knowledge of Windows Operating Systems (7, 10), MacOS, and Microsoft Office Suite and be proficient in Microsoft 365.
  • Be proactive, creative and willing to analyze and solve problems quickly
  • Be a go getter, have a sense of humor and a willingness to have fun

Now is the time join Brightway. You can make your mark here. Contribute to our momentum by helping build our next gen tech ecosystem to help power our agency owners’ success. Our culture is driven by our core values, appetite to grow and excitement to collaborate and see our hard work pay off.

Team members at Brightway enjoy:

  • Competitive salaries (based on research)
  • Paid Time Off
  • Medical/Dental/Life/Disability Insurance
  • 401(k) plan with up to a 4% company-match
  • Tuition reimbursement (regardless of course of study)
  • Recognition for living our core values

Help us be the brighter way to do insurance

Brightway Insurance will never ask you for money during the interview or hiring process. Additionally, our team only conducts live video or in-person interviews; we will never interview you via only chat or email. Be wary of imposters online offering jobs via chat and asking for money