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IT Support Analyst

2 months ago

Jacksonville, United States TEKsystems Full time

Description:

Candidate will be responsible for the ongoing administration, support and technology lifecycle of the company's client computing devices and software. In this position, the Analyst will be responsible for maintaining the integrity of all computers and associated software for company locations. The Analyst will also be the main point of contact for employees who are experiencing computer issues. This position will lead the development and maintenance of the imaging process for client computing platforms including commissioning and support. In addition, provide additional service desk support and participate in an on-call off-hours support rotation. This position requires excellent communication, documentation, time management skills, and the ability to work well with a team. Candidates will be expected to show personal initiative and assume primary ownership for these duties. Main Duties and Responsibilities Include: - Provide service desk support - Ensure timeliness of response and resolution of tickets - Monitoring and oversight of service-related tickets - Client computing technology, operation and effectiveness - IT inventory and asset tracking - Client technology management (Hardware, configuration, operating systems, upgrades) - Client Patch management and security (backups, antivirus, malware) - Operating system (fixes, patches, new version, migration) - Own the implementation and continuous improvement of client computing technology - Involvement in establishing user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues - Development of desktop, laptop and mobile device imaging and management - Assist with the management of Active Directory and Group Policies - Assisting the IT team in various areas of technology - Continual improvement of processes and services - Support IT operations on the vessels - Assist with supporting users at the Terminal

Skills:

Technical support, Windows 10, Windows, Customer service, Active directory, Troubleshooting, Hardware, Support, Desktop

Top Skills Details:

Technical support,Windows 10,Windows,Customer service,Active directory

Additional Skills & Qualifications:

Key Competencies: - 2+ years of experience installing, configuring, and monitoring Windows production environments – Windows 10 is a must - Experience developing zero touch OS migration solutions - 2+ years of client support role - Experience of asset management and inventory control - Strong knowledge of Active Directory and Group Policy - Good overall knowledge of Windows desktop operating systems (Windows 10 preferred) and how software interacts with them - Strong software troubleshooting skills - Ability to think creatively as well as adapt and contribute to changing environments. - Strong interpersonal skills and the ability to work effectively - Strong service orientation, collaborative attitude with both peers and internal customers - Project management skills - Excellent documentation and verbal skills - Self-driven and motivated - Availability for emergency calls and on call rotation

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.