IT Support Analyst

2 months ago

Jacksonville, United States TOTE Resources LLC Full time
Job DescriptionJob Description

TOTE Resources is seeking an IT Support Analyst to join the team at our Jacksonville, FL terminal office.

In this position you will:

be responsible for the ongoing administration, support and technology lifecycle of TOTE’s client computing devices and software. In this position, the Analyst will be responsible for maintaining the integrity of all computers and associated software for TOTE locations. The Analyst will also be the main point of contact for employees who are experiencing computer issues. This position will lead the development and maintenance of the imaging process for client computing platforms including commissioning and support. In addition, provide additional service desk support and participate in an on-call off-hours support rotation. This position requires excellent communication, documentation, time management skills, and the ability to work well with a team. Candidates will be expected to show personal initiative and assume primary ownership for these duties.

Main Duties and Responsibilities Include:
  • Provide service desk support
  • Ensure timeliness of response and resolution of tickets
  • Monitoring and oversight of service-related tickets
  • Client computing technology, operation and effectiveness
  • IT inventory and asset tracking
  • Client technology management (Hardware, configuration, operating systems, upgrades)
  • Client Patch management and security (backups, anitvirus, malware)
  • Operating system (fixes, patches, new version, migration)
  • Own the implementation and continuous improvement of client computing technology
  • Involvement in establishing user accounts, profiles, file shares, access privileges, monitoring of usage, and resolving user access issues
  • Development of desktop, laptop and mobile device imaging and management
  • Assist with the management of Active Directory and Group Policies
  • Assisting the IT team in various areas of technology
  • Continual improvement of processes and services
  • Support IT operations on the TOTE Ships
  • Assist with supporting users at the Terminal

Key Competencies:
  • 2+ years of experience installing, configuring, and monitoring Windows production environments – Windows 10 is a must
  • Experience developing zero touch OS migration solutions
  • 2+ years of client support role
  • Experience of asset management and inventory control
  • Strong knowledge of Active Directory and Group Policy
  • Good overall knowledge of Windows desktop operating systems (Windows 10 preferred) and how software interacts with them
  • Strong software troubleshooting skills
  • Ability to think creatively as well as adapt and contribute to changing environments.
  • Strong interpersonal skills and the ability to work effectively
  • Strong service orientation, collaborative attitude with both peers and internal customers
  • Project management skills
  • Excellent documentation and verbal skills
  • Self-driven and motivated
  • Availability for emergency calls and on call rotation

Education/Experience:

  • Associates degree and at least 5 years of related work experience and/or training; or equivalent combination of education and experience

Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.

Explore the possibilities with TOTE Group

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Resources is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Resources is a drug-free employer and a participant of the E-Verify Employment Verification Program.

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