Customer Service Representative

2 months ago


Weldon Spring, United States Farmers Insurance 1475 Full time
Job DescriptionJob Description

Seeking a dedicated individual with excellent customer service skills for a Customer Service Representative position in St. Louis, MO. Responsibilities include resolving billing inquiries, updating insurance policies, and assisting customers in choosing suitable coverage. Opportunity to provide price quotes to potential clients and guide them through insurance options. Looking for candidates with a strong customer service background and exceptional communication skills. Compensation package includes base salary, commissions, and performance-based bonuses.

Compensation:

$17 - $20 hourly

Responsibilities:
  • Maintain regular communication with customers in St. Louis, MO, US, ensuring their needs are met and promptly addressing any questions or concerns that may arise
  • Deliver professional and precise customer service to policyholders, handling inquiries regarding insurance availability, eligibility, coverage, policy adjustments, claims processing, and billing questions
  • Respond promptly to customer emails in St. Louis, MO, US, providing comprehensive answers to their queries and alleviating any concerns they might have
  • Recognize opportunities for cross-selling within the existing customer base in St. Louis, MO, US, and capitalize on them by presenting additional coverage options
Qualifications:
  • Seeking a dedicated individual with a strong desire to excel in a customer service role within the insurance sector
  • Proficient in managing multiple tasks simultaneously, ensuring follow-up and efficient task completion
  • Must possess excellent verbal and written communication skills
  • Demonstrates professional telephone etiquette and demeanor at all times
  • Preference for holding a valid Property Casualty and/or Life Health Insurance license
  • Positive attitude towards both independent work and teamwork
  • Exceptional problem-solving abilities to effectively address customer inquiries
  • Proactive and motivated to take the initiative in all aspects of the role
About Company

At Farmers Insurance 1475, our employees set the tone, drive our strategy, and create world-class customer experiences. Our employees also help make Farmers one of the largest insurers of vehicles, homes, and small businesses in the United States. We’re continually looking for new people to join our team.


  • Number 1 ranked district in the nation 5 out of the last 8 years.
  • Training Bootcamp is hosted by the 7th largest agency in the nation.


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