Current jobs related to Customer Success Manager III - Waltham - ZoomInfo Technologies LLC

  • Customer Success Manager

    2 weeks ago

    Waltham, Massachusetts, United States allego Full time

    Unlock Customer Success with AllegoAllego is a pioneering SaaS technology company revolutionizing the way sales teams learn and grow. As a key member of our Customer Success team, you will play a vital role in driving customer adoption and growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our fast-paced...

  • Customer Success Manager

    1 month ago

    Waltham, Massachusetts, United States Rocket Software Full time

    Customer Success ManagerWe are seeking a highly motivated and customer-centric Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success Management team, you will play a crucial role in engaging with our customers to ensure they are getting the maximum value from their Rocket investments.Key...

  • Customer Success Manager

    2 weeks ago

    Waltham, Massachusetts, United States Allego Full time

    About AllegoAllego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe.We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge...

  • Customer Success Manager

    2 weeks ago

    Waltham, Massachusetts, United States Allego Full time

    Allego is a rapidly growing SaaS technology company that empowers sales teams with the skills and knowledge needed to excel in every selling situation.We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge needed to succeed.As a Customer...

  • Senior Customer Success Manager

    1 month ago

    Waltham, Massachusetts, United States Rocket Software Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Rocket Software. As a Senior Customer Success Manager, you will be responsible for ensuring the long-term success of our customers by providing exceptional support and guidance throughout their journey with our...

  • Senior Customer Success Manager

    7 days ago

    Waltham, Massachusetts, United States Rocket Software Full time

    Job Title: Senior Customer Success ManagerAbout the Role:We are seeking an experienced Senior Customer Success Manager to join our team at Rocket Software. As a Senior Customer Success Manager, you will be responsible for driving customer success and growth across our customer base. You will work closely with our sales team to ensure seamless onboarding and...

  • Customer Success Manager II

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the Role:We are seeking a highly skilled Customer Success Manager II to join our team at ZoomInfo. As a key member of our customer success team, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our customers.Key Responsibilities:Develop and execute strategic account plans to...

  • Customer Success Manager II

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager II to join our team at ZoomInfo. As a key member of our customer success team, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our customers.Key ResponsibilitiesDevelop and execute strategic account plans to drive...

  • Senior Customer Success Manager

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Customer Success at ZoomInfoAt ZoomInfo, we're committed to delivering exceptional customer experiences that drive growth and success. As a Senior Customer Success Manager, you'll play a critical role in ensuring our Enterprise and Strategic clients achieve their goals through our innovative technology platform.Key Responsibilities: Become a subject matter...

  • Customer Success Manager II

    1 month ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job DescriptionAt ZoomInfo, we foster a culture of innovation, teamwork, and accountability. We value your proactive, results-driven attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.We are growing and looking to add talented and passionate individuals to our Customer Success team....

  • Customer Success Manager

    7 days ago

    Waltham, Massachusetts, United States Buyers Edge Platform, LLC Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Buyers Edge Platform, LLC. As a key member of our organization, you will be responsible for managing new client accounts and working closely with clients to add additional cost savings programs.Your Impact:Establish and deepen relationships with clients by...

  • Customer Success Manager II

    1 month ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success organization, you will be responsible for driving client success and delivering exceptional results.Key Responsibilities:Become a subject matter expert in ZoomInfo's marketing solutions and leverage...

  • Learning and Development Manager III

    7 days ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    At ZoomInfo, we foster a culture of innovation, teamwork, and accountability. We're seeking a skilled Learning and Development Manager III to join our team. As a key member of our organization, you will be responsible for designing and delivering training programs that drive customer adoption and success.Key Responsibilities:Develop and implement training...

  • Learning and Development Manager III

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Learning and Development Manager III to join our team at ZoomInfo Technologies LLC. As a key member of our customer success team, you will be responsible for training and educating our customers on the functionality and best use cases of our product suite.Key ResponsibilitiesFacilitate training sessions for...

  • Customer Success Manager

    2 weeks ago

    Waltham, Massachusetts, United States Allego Full time

    About AllegoAllego is a rapidly growing SaaS technology company headquartered in the metro Boston area, with an additional office in Newcastle, UK and remote workers around the globe.We take a modern approach to learning and enablement, designed for today's distributed teams. Our technology ensures that sales teams have the skills and up-to-date knowledge...

  • Learning & Development Manager III

    2 weeks ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    Job Summary:We are seeking a highly skilled Learning & Development Manager III to join our team at ZoomInfo. As a key member of our customer success team, you will be responsible for training and educating our customers on the functionality and best use cases of our product suite.Key Responsibilities: Facilitate training sessions for customers, both new and...

  • Learning & Development Manager III

    7 days ago

    Waltham, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the Role:We are seeking a highly skilled Learning & Development Manager III to join our team at ZoomInfo. As a key member of our organization, you will be responsible for training and educating our customers on the functionality and best use cases of our product suite.Key Responsibilities:Facilitate training sessions for customers, both new and...

  • Customer Success Advocate

    4 weeks ago

    Waltham, Massachusetts, United States HaulHub Technologies Full time

    Job OpportunityHaulHub Technologies, a pioneering research and development organization, is seeking a highly motivated and entrepreneurial individual to join our team as a Customer Success Associate. Located in Waltham, MA, we are at the forefront of data collection and automation across government and industrial sectors.Key ResponsibilitiesAs a Customer...

  • Customer Success Advocate

    4 weeks ago

    Waltham, Massachusetts, United States HaulHub Technologies Full time

    Job SummaryHaulHub Technologies, a pioneering research and development organization, is at the forefront of data collection and automation across government and industrial sectors. We're seeking highly motivated and entrepreneurial individuals to help propel us to new heights.Responsibilities and DutiesAs a Customer Success Associate at HaulHub Technologies,...

  • Customer Success Advocate

    2 weeks ago

    Waltham, Massachusetts, United States HaulHub Technologies Full time

    Job SummaryHaulHub Technologies, a pioneering research and development organization, is at the forefront of data collection and automation across government and industrial sectors. We are seeking highly motivated and entrepreneurial individuals to help propel us to new heights.Responsibilities and DutiesAs a Customer Success Associate at HaulHub, you will...

Customer Success Manager III

2 months ago

Waltham, United States ZoomInfo Technologies LLC Full time
Job DescriptionJob Description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo is growing and looking to add talented and passionate people to our Customer Success team This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world's most iconic companies currently using ZoomInfo. This CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive.

What You'll Do:

  • Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
  • Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
  • Proactively grow the breadth and depth of strategic relationships within customers
  • Closely manage and nurture accounts to identify and eliminate risk of attrition
  • Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy
  • Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
  • Ensure customers are aware of and educated on new features and releases
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

What You Will Bring:

  • 2+ years of customer success, account management, or sales experience in a competitive SaaS environment
  • 2+ years working with Mid-Market level accounts
  • Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
  • Excellent communication skills, including issue tracking, triaging and crisis management
  • Ability to efficiently manage multiple customer projects simultaneously
  • Communicates with internal and external customers and all levels of management
  • Effectively communicate technical information to non-technical audiences
  • Delivers informative, well-organized presentations
  • Understands how to communicate difficult/sensitive information tactfully
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Manages client expectations effectively
  • Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
  • General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus
  • Bachelor's Degree or Master's Degree preferred
  • Ability to work a minimum of three days per week from one of our office locations.
What's In It For You:

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

  • Incredibly strong onboarding program - be set up for success in your first 90 days
  • Ongoing training to help you grow
  • Market leading product offering (check our our long list of G2 awards)
  • Comprehensive Medical, Dental, Vision
  • Eligibility for Future Equity Awards
  • 401k Matching (50% of the first 7% of your contribution)
  • 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
  • Family forming benefits up to $20k, plus discounts on a Care.com membership
  • Virgin Pulse Wellness Program
  • Optional add ons such as pet insurance, legal service support, and more

This is a hybrid position, working a minimum of three days per week from one of our office locations.

The US OTE range for this position is $117,000 to $125,000 + benefits. Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process.

#LI-DB

#LI-Hybrid

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.