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Coral Springs, United States Cruise Planners Full time
Job DescriptionJob DescriptionSalary:

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office was won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

 

Role Title: Desktop Support Technician - (Hybrid)

 

Job Summary:  As a Customer Support Hero, you are the most visible and impactful member of our team in our quest to help internal team members and agents use our proprietary systems to develop lasting relationships with their customers. You will learn our product inside and out and work every day to remove obstacles that prevent our agents from capturing real value with our products


Must be eligible to work in the United States without corporate sponsorship

Must be local to the South Florida Region and have the ability to work in office 3 days per week in Coral Springs


Responsibilities:

  • Handle computer set up for Team Member Onboarding
  • Handle computer updates for Team Member Offboarding
  • Troubleshoot and solve team members basic technical problems including office 365 support
  • Interact with and support team members effectively through a variety of communication tools (email, phone, Teams, and
  • Team Viewer).
  • Maintain printers by cleaning drums and keeping supplies stocked
  • Keep current anti-virus management updated and secure
  • Knowledge of Microsoft 365, Intune, Exchange, Entra and Office.
  • Full inventory system for each team member including webcams, keyboards, and any device we have given to the team
  • member
  • Respond to tickets and close them with proper resolution and confirm that the issue has been resolved
  • Troubleshoot network issues, including patch panel work and punching blocks
  • Network patching and troubleshoot network issues
  • Cable management
  • Manage conference rooms/ meeting screens and assist with set up of remote meetings (e.g. Zoom, Teams)
  • Manage screens used for broadcasting media throughout the office
  • Assist with sharing of calendars within Outlook
  • Help setup and support team member email accounts on private devices (e.g., cell phones, tablets) when approved by a
  • manager
  • Identify proactively when a team member may need additional or replacement equipment with suggestions on that
  • equipment
  • Provide regular reporting of common issues and challenges facing team members and help to provide recommended
  • solutions
  • Support (from a tech perspective) any activities needed in the green room (video recording, CP Live tech help, CP Tech
  • Live help, etc.)
  • Assist with set up/break down of technology related items at Company sponsored events


The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.


Competencies: 

  • Able to switch to various challenges or projects with ease 
  • Recognizes common issues and think of ways to solve them permanently
  • Creates and manages a system for all desktop-support related issues 
  • Able to train/educate team members on best practices associated with system upkeep 
  • Able to take direction and execute longer-term plans with regards to internal technology infrastructure 
  • Is passionate about technology systems and tools
  • Is excited by new opportunities to bring new and better technology solutions to Cruise Planners 
  • Able to work on various short- and long-term projects simultaneously 
  • Experience with hardware maintenance (motherboards, fan, battery replacement, etc.) 
  • Occasional weekend work


Requirements:

  • Bachelors of Science Technology or equivalent experience
  • 3-5 years of relevant experience 

 

This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site)

 

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.