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Front Desk Receptionist
4 months ago
POSITION: Front Desk Receptionist
JOB SUMMARY: Responsible for greeting patients, and collect any payments including; copayments/deductibles/past due balances. Will be required to do documentation check and verification before note is given to provider for final sign off. Assist with patient treatment, and scheduling follow-up appointments with the appropriate provider.
QUALIFICATIONS/EDUCATIONAL REQUIREMENTS:
1.High School Education, college preferred
- 2.Customer Service Experience preferred
- 3.Medical assistance licensure preferred.
- 4.Health care experience preferred.
- 5.Excellent written and verbal communication skills. Speak, read, write and comprehend English. Bilingual is welcome.
- 6.Ability to handle multiple tasks simultaneously and meet deadlines.
- 7.Excellent organizational and time management skills.
- 8.Emotional stability, ability to self-regulate, and skills to maintain professional boundaries.
- 9.Self-starter and motivated.
- 10.Professional demeanor and appearance.
- 11.Proficient skills to promote excellent client relations and customer skills.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS: The person in this position must be able to perform the following essential job functions with or without reasonable accommodations.
- Documentation check and verification before chart note given to provider for final review and sign off
- Liaison between students and provider for documentation questions and triage of patient flow in that moment if appointments get backlogged.
- EHR chart audit
- Labs
- Referrals
- External orders
- Images
- Documents
- Prior Auths
- RX Denials
2.FRONT DESK RECEPTIONIST:
- Answer phones and assigned email by addressing concerns, questions, or intake of patients.
- Plan, direct and control the patient flow, which will be guided by the EHR schedule
- Be proactive and look at schedule during the week and identify conflicts, concerns, or issues that can be resolved before patient care is impacted.
- Manage time to meet responsibilities.
- Prepare/conduct inventory control reports and report office or medical supply needs to the practice manager.
- MEDICAL ASSISTANT:
- Manage patient care related to medical assistant responsibilities with taking temperatures, periodic vital signs, and other monitoring as assigned.
- OVERALL:
- Monitor systems, identify problem areas, develop and implement action plans.
- Demonstrate a desire to set and meet objectives and to find increasingly efficient ways to perform tasks.
- Performs job in compliance with agency policies and procedures as well as community and professional standards.
- Communicates necessary information to Supervisor and Clinical Staff to ensure coordination of services and activities.