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Associate Manager, Performance Marketing

2 months ago

Chicago, United States Cresco Labs Full time
Job DescriptionJob DescriptionCOMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you're interested in joining our mission, click the below links to join our team today

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

As the Associate Manager of Performance Marketing, you'll support the strategic development and execution of initiatives to attract new customers and build loyalty with existing customers. You will flex your current channel expertise and grow into new areas as well, including advertising, email, and lead generation/acquisition. You'll also leverage your industry interest and business acumen, to manage the execution of CRM, media and acquisition plays from development to implementation leading to achieve

the best business results. A natural collaborator, you'll partner with internal teams and external teams to help achieve acquisition and retention retail goals. Create reporting and analyze data to continue to optimize our acquisition and retention strategies for all Sunnyside locations, nationwide in service of driving tickets, increasing basket size, attracting new customers and frequency of visits.

CORE JOB DUTIES

  • Execute paid media function for Sunnyside, Cresco Lab's national retail brand, creating and executing traditional and digital ad campaigns to drive tickets and build baskets.
  • Utilize external agencies on day-to-day management support of campaigns in-flight and in progress.
  • Ensure execution of campaign launch timelines and media activation with the internal team, agencies, and vendors. From collaborating on a media recommendation to campaign launch, support internal and external stakeholders to stay on track to hit in-market launch dates.
  • Implement and drive national & regional email and text marketing initiatives to increase tickets and lift ticket value. This includes list building initiatives, developing or enhancing automated campaigns, and collaborating the shape and reshape best practices to cascade to regional marketing teams.
  • Manage the continued development of Sunnyside's lead generation programs, including medical patient acquisition. Accountable to manage the existing vendors to enhance their pay-for-performance model and drive added value, while helping to source new opportunities for acquisition plays, including execution across multiple states to deliver measurable results.
  • Compile data and insights for monthly/quarterly qualitative and quantitative reports on marketing performance. Collaborate with Marketing Analytics team to identify KPIs and continue to improve measurement framework and touchpoints.
  • Collaborate with internal and external stakeholders on segmentation and targeting approach for Sunnyside marketing channels.
  • Identify and evaluate performance marketing vendors. Keep informed of cannabis industry activities as well as new marketing approaches, resources, opportunities and best practices.
  • Coordinate cross-functional partners and agency teams to ensure timely & quality creative asset delivery. Support creative process when media, email/text or lead generation is the focal point of creative execution.
  • Responsible for tracking and updating of budget and spend changes. This also includes invoice management and reconciliation.
  • Act as national subject matter expert for CRM, media and acquisition solutions while enhancing knowledge and skills of cross-functional partners.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Bachelor's degree in Marketing, Communications or related field
  • 3+ years of experience in media planning/analysis
  • 2+ years of experience in email/text marketing, workflow/customer journey experience is a plus
  • Current channel expertise and experience in learning new methods of advertising, email, and lead generation/acquisition
  • Retail + CPG experience preferred inclusive of experience with direct-to-consumer tactics
  • Experience planning and/or managing traditional paid media channels (print, out-of-home, direct mail)
  • Experience planning and directing digital media including a deep knowledge of the programmatic landscape
  • Knowledge of digital marketing tools (e.g. Ad Servers, Google Analytics, Ad Words, etc.)
  • Experience with email and text marketing platforms (Customer.io, Alpine IQ)
  • Strong numerical and analytical skills required resulting in communication of insights to influence future actions and programs
  • Strong communication skills are required to concisely convey ideas and drive collaboration amongst cross-functional partnerships to achieve clear strategies and seamless execution of programs (exceptional listening skills, persuasive and professional communicator)
  • Ability to manage several concurrent activities and thrive in a fast-paced, entrepreneurial environment with a track record of supporting processes from start to finish
  • Genuine interest in and passion for the cannabis industry is required

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

ADDITIONAL REQUIREMENTS

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act ("CCPA") Notice to Applicants:Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.comReporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.