Account Coordinator

5 days ago


Lebanon, United States DHD Consulting Full time
Job DescriptionJob DescriptionJob Description

The duties and responsibilities of this position include, but are not limited to:
  • Assisting customers of US branch with product-related questions by email and in person
  • Handling claims regarding refunds or exchanges
  • Processing orders are given over the phone, email, or internal ERP system
  • Handling communication with customers and vendors to ensure on-time payment
  • Assisting in coordinating the delivery process to meet guarantees to customers
  • Managing relationships with customers
  • Updating internal databases with account information
  • Liaise with internal teams to ensure proper pre-and post-sales service
  • Prepare, file, and retrieve sales-related documents such as invoices and PO Status
  • Assisting all sales related work

The following skills and qualifications are required for this position:
  • Strong communication skills with a problem-solving attitude
  • Excellent computer skills (MS Office in particular)
  • Organizational and time-management skills
  • Hands-on experience with CRM software
  • Highly motivated, self-directed, and customer service oriented
  • Demonstrate strong attention to detail and a sense of urgency
  • Ability to learn and perform multiple tasks in a fast-paced environment
  • Ability to work independently as well as in a team environment
  • Bachelor’s degree preferred
  • Korean-English bilingual heavily preferred

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