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Account Services Coordinator
2 months ago
Umdasch Group is a prominent player in the global market, specializing in the development, production, and distribution of innovative formwork solutions tailored for various sectors within the construction industry. With a workforce exceeding 6,000 across more than 70 countries, we are committed to excellence and customer satisfaction.
Position Overview
Role Summary
The Client Relations Specialist will play a crucial role in supporting the Operations Manager. This position involves collaboration with the Sales team to manage all facets of customer account servicing, which includes order processing, invoicing, inventory oversight, and logistics coordination. The role also encompasses administrative duties related to the daily operations of the department, including assisting with month-end financial activities.
Key Responsibilities
- Oversee and manage all elements of customer accounts and the order lifecycle, including order placement, entry, follow-up, pricing verification, and product inquiries using our internal order management system.
- Engage with customers and sales personnel regarding product availability, delivery timelines, order modifications, and status updates through various communication channels in a dynamic environment.
- Collaborate daily with staff across all levels, including Sales, Engineering, Operations, Finance, and Yard personnel, to ensure customer requirements are met efficiently.
- Effectively manage a high volume of inquiries, resolving issues promptly and maintaining customer satisfaction.
- Communicate any issues impacting order status in a timely manner.
- Accurately process pricing, order entry, billing, and credit requests in a timely fashion.
- Identify and investigate discrepancies in the order processing system, proposing solutions and ensuring immediate corrective actions are taken.
- Manage backorder processes, ensuring timely fulfillment of outstanding orders.
- Monitor inventory levels, notifying logistics and operations teams to initiate procurement and equipment transfer processes as necessary.
- Review order confirmations to ensure accurate billing.
- Provide accurate pricing quotes for custom items to both customers and sales representatives.
- Ensure all services rendered are invoiced according to contractual terms and customer purchase orders.
- Participate in special projects as assigned, including involvement in company committees and teams.
- Exhibit flexibility to work additional hours as required.
- Continuously enhance product knowledge.
- Contribute to maintaining safe working practices and a secure work environment.
- Adhere to all corporate policies and business practices.
- High School Diploma or equivalent.
- 1-3 years of relevant experience in customer service, business administration, or logistics preferred.
- Associate Degree in Business or a related field is advantageous.
- Strong problem-solving abilities.
- Excellent interpersonal, communication, organizational, and follow-up skills, along with a solid numerical aptitude.
- Ability to manage multiple tasks effectively while demonstrating a strong sense of urgency.
- Proficient time management skills, with the ability to take initiative and adjust priorities as needed.
- Exceptional communication skills, including a strong command of English (speaking, reading, writing).
- Analytical skills, technical proficiency, and effective problem-solving capabilities.
- Proficient in Microsoft Office applications.
- Willingness to learn new products, concepts, techniques, and software programs.
- A collaborative team player who can also work independently in a results-oriented, fast-paced environment.
All information provided will be kept confidential in accordance with EEO guidelines.