Account Coordinator

2 months ago


Lebanon, Pennsylvania, United States DHD Consulting Full time
Job Description

The primary objective of this role is to provide exceptional customer service and support to clients of DHD Consulting. Key responsibilities include:

  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery and satisfaction.
  • Account Management: Maintain and update customer accounts, ensuring accurate and up-to-date information.
  • Communication: Liaise with customers and vendors to ensure seamless communication and on-time payment.
  • Relationship Building: Foster strong relationships with customers, providing personalized support and service.
  • Administrative Tasks: Perform administrative duties, including data entry, filing, and document management.

The ideal candidate will possess:

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to resolve customer issues effectively.
  • Technical Skills: Proficiency in MS Office and CRM software, with the ability to learn and adapt to new systems.
  • Organizational Skills: Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
  • Problem-Solving Skills: Ability to think critically and resolve customer issues in a timely and professional manner.
  • Teamwork: Ability to work collaboratively with internal teams to ensure seamless service delivery.

DHD Consulting is an equal opportunities employer, committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits packages to our employees.


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