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Treatment Coordinator

2 months ago

Lebanon, Pennsylvania, United States Specialty1 Partners Full time
Job Description

Job Summary: We are seeking a highly skilled and detail-oriented Treatment Coordinator to join our team at Specialty1 Partners. As a key member of our dental office, you will play a vital role in ensuring a seamless patient experience from initial consultation to treatment completion.

Responsibilities:

  • Communicate Treatment Plans: Effectively explain treatment options, answer questions, and address concerns in a clear and empathetic manner.
  • Coordinate Appointments: Schedule appointments for treatments, consultations, and follow-up visits, taking into consideration patient availability and clinic schedule.
  • Assist with Financial Arrangements: Help patients understand and navigate insurance coverage and financial obligations, providing accurate cost estimates and exploring payment options.
  • Maintain Accurate Records: Ensure up-to-date patient records, treatment plans, and correspondence for efficient communication and coordination.
  • Collaborate with the Dental Team: Work closely with the front desk and administrative staff to ensure a smooth patient flow and organized office environment.
  • Continuously Update Knowledge: Stay current on dental treatments, procedures, and insurance policies to provide accurate information to patients.
  • Handle Patient Concerns: Address any patient concerns or issues that may arise during the treatment process, escalating them as necessary for prompt resolution.

Requirements:

  • Previous Experience: 1-2 years of experience in a dental office, preferably as a treatment coordinator or in a similar patient-facing role.
  • Strong Interpersonal Skills: Ability to build rapport and trust with patients and the dental team.
  • Excellent Communication Skills: Verbal and written communication skills to explain complex treatment information in a clear and understandable manner.
  • Detail-Oriented and Organized: Ability to manage multiple tasks and priorities simultaneously.
  • Proficiency in Dental Software: Basic computer skills and proficiency in dental software.
  • Understanding of Dental Terminology: Familiarity with dental terminology, procedures, and insurance processes.
  • Empathetic and Patient-Centered Approach: A patient-centered approach to customer service.
  • Education: High school diploma.

Why Work with Us:

At Specialty1 Partners, we strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. We offer a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives.

Benefits and Perks:

  • Medical Insurance: BCBS High Deductible & PPO Medical insurance options.
  • Vision Coverage: VSP Vision Coverage.
  • Dental Insurance: Principal PPO Dental Insurance.
  • Life Insurance: Complimentary Life Insurance Policy.
  • Disability Insurance: Short-term & Long-Term Disability.
  • Pet Insurance: Pet Insurance Coverage.
  • Retirement Plan: 401(k).
  • Health Savings Account: HSA / FSA Account Access.
  • Identity Theft Protection: Identity Theft Protection.
  • Legal Services: Legal Services Package.
  • Critical Care Coverage: Hospital/Accident/Critical Care Coverage.
  • Paid Time Off: Paid Time Off.
  • Diverse and Inclusive Work Environment: Diverse and Inclusive Work Environment.
  • Strong Culture: Strong culture of honesty and teamwork.