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Patient Services Coordinator II

1 month ago

Gurnee, United States Illinois Bone and Joint Institute LLC Full time
Job DescriptionJob DescriptionDescription:

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

**This position requires travel /coverage for 3 locations: Gurnee, Lindenhurst, and Lake Bluff offices.


Responsibilities

  • Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
  • Preparing paperwork to facilitate efficient operation and excellent customer service
  • Answering general inquiries
  • Appointment scheduling
  • Phone reception, patient triage, and escalation to appropriate staff
  • Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
  • Preparing paperwork to facilitate efficient operation and excellent customer service
  • Check in/out procedures
  • Patient chart management
  • Collection/posting of patient responsibility payments (including copays and deductibles)
  • Insurance verification and Referral management as required
  • Assist in training staff and mentoring new employees within department
  • Maintains clean and safe work environment
  • Other office duties as assigned
Requirements:

Requirements

  • Education
  • High school diploma or equivalent required
  • Associates degree preferred (healthcare concentration field a plus)
  • Experience
  • Minimum three years experience in customer service role required (medical office experience is a plus)
  • Minimum 1 year in a patient services related role required
  • EHR experience with Epic experience preferred
  • Skills
  • Knowledge in medical terminology preferred
  • Ability to handle highly confidential, sensitive and non-routine information
  • Familiarity with scheduling and rearranging appointments
  • Possess good working knowledge of Microsoft Office and Windows-based computer applications.
  • Insurance payer and eligibility knowledge
  • Must be a team player
  • Able to work in a fast-paced environment and have a flexible schedule as needed
  • Neat, professional appearance
  • Strong written and verbal communication skills
  • Results oriented with concern for appropriate process.
  • Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

  • Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
  • Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

  • Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
  • Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
  • Work may be stressful at times.
  • Contact may involve dealing with angry or upset people.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.