Current jobs related to Patient Access Specialist II - Gurnee, Illinois - Illinois Bone and Joint Institute LLC

  • Patient Access Coordinator

    6 days ago

    Gurnee, Illinois, United States Family Allergy & Asthma Full time

    Job DescriptionFamily Allergy & Asthma is seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team. As a Patient Access Coordinator, you will be responsible for ensuring a smooth and efficient patient experience from check-in to check-out.Key Responsibilities:Check patients in and out in a timely and accurate mannerCollect and...

  • Medical Assistant

    1 week ago

    Gurnee, Illinois, United States Northshore Full time

    Job Summary:As a Medical Assistant in our team, you will play a vital role in providing exceptional patient care and support in a fast-paced medical office environment. We are seeking a highly organized and detail-oriented individual to join our team as a Medical Assistant - Patient Care Specialist.Key Responsibilities:Greet patients and escort them to exam...

  • Phlebotomist - Patient Care Specialist

    1 week ago

    Gurnee, Illinois, United States Labcorp Full time

    At Labcorp, we're dedicated to helping people live happy and healthy lives. Our team of passionate professionals provides vital information that helps our clients and patients understand their health. If you're driven by a desire to serve others and have a strong work ethic, Labcorp could be a great fit for your next career step.As a Float Phlebotomist,...

  • Patient Care Technician

    1 month ago

    Gurnee, Illinois, United States Fresenius Medical Care North America Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Technician to join our team at Fresenius Medical Care North America. As a Patient Care Technician, you will play a vital role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesAssist in the setup and...

  • Patient Care Technician

    3 weeks ago

    Gurnee, Illinois, United States FRESENIUS MEDICAL CENTER Full time

    Job Title: Patient Care TechnicianJob Summary:Fresenius Medical Care North America is seeking a highly motivated and compassionate Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed...

  • Hospice Nurse Practitioner Specialist

    3 weeks ago

    Gurnee, Illinois, United States LHC Group Full time

    Job SummaryWe are seeking a skilled Hospice Nurse Practitioner to join our team at Star Hospice, a part of LHC Group. As a Hospice Nurse Practitioner, you will play a vital role in providing high-quality, patient-centered care to individuals with serious illnesses.Key ResponsibilitiesProvide consultation in palliative care, symptom management, and supportive...

  • Hospice Nurse Practitioner Specialist

    1 month ago

    Gurnee, Illinois, United States LHC Group Full time

    {"title": "Hospice Nurse Practitioner", "description": "Job SummaryWe are seeking a skilled Hospice Nurse Practitioner to join our team at LHC Group. As a key member of our interdisciplinary team, you will provide consultation in palliative care, symptom management, and supportive care to meet the needs of our Hospice patients.ResponsibilitiesMake...

  • Hospice Nurse Practitioner

    2 weeks ago

    Gurnee, Illinois, United States LHC Group Full time

    Job SummaryWe are seeking a skilled Hospice Nurse Practitioner to join our interdisciplinary team. The ideal candidate will possess a strong background in palliative care and symptom management, with a passion for delivering high-quality patient care.Key ResponsibilitiesProvide consultation in palliative care and symptom management to meet the needs of...

  • Hospice Nurse Practitioner Specialist

    2 weeks ago

    Gurnee, Illinois, United States LHC Group Full time

    Job Title: Hospice Nurse PractitionerWe are seeking a compassionate and skilled Hospice Nurse Practitioner to join our team at Star Hospice, a part of LHC Group. As a Hospice Nurse Practitioner, you will play a vital role in providing high-quality, patient-centered care to individuals and their families in need of palliative care.Responsibilities:Provide...

  • Phlebotomy Specialist

    2 weeks ago

    Gurnee, Illinois, United States LabCorp Full time

    Job SummaryLabcorp is seeking a skilled Phlebotomy Specialist to join our team. As a Phlebotomy Specialist, you will be responsible for collecting blood samples from patients and preparing them for laboratory testing.Key ResponsibilitiesPerform blood collections by venipuncture and capillary techniques for all age groupsCollect specimens for drug screens,...

  • Nurse Practitioner

    2 weeks ago

    Gurnee, Illinois, United States The Center for Internal MedicineWellness and Weight loss Full time

    Job Title: Nurse Practitioner - Functional Medicine SpecialistThe Center for Internal Medicine is a Wellness Clinic specializing in anti-aging, weight loss, hormonal treatments, and IV Vitamin Infusion programs. We are seeking a skilled Nurse Practitioner to join our team as a Functional Medicine Specialist.Job Responsibilities:Develop holistic treatment...

  • Diagnostic Imaging Specialist

    7 days ago

    Gurnee, Illinois, United States Northwestern Memorial Healthcare Full time

    Diagnostic Imaging SpecialistAt Northwestern Memorial Healthcare, we're committed to delivering exceptional patient care and advancing the field of diagnostic imaging. As a Diagnostic Imaging Specialist, you'll play a critical role in our mission by performing high-quality mammography exams and contributing to the diagnosis and treatment of breast...

  • Medical Specimen Collector

    2 weeks ago

    Gurnee, Illinois, United States Quest Diagnostics Full time

    Phlebotomist II Job Description**Job Summary:**We are seeking a skilled Phlebotomist II to join our team at Quest Diagnostics. As a Phlebotomist II, you will be responsible for collecting specimens from patients, administering oral solutions, and performing various laboratory tasks.**Responsibilities:*** Collect specimens from patients, including blood draws...

  • Clinical Nurse Specialist

    2 weeks ago

    Gurnee, Illinois, United States Advocate Aurora Health Full time

    Job SummaryWe are seeking a skilled Clinical Nurse Specialist to join our team at Advocate Aurora Health. As a key member of our dermatology department, you will be responsible for providing high-quality patient care and education.Key Responsibilities:Assess and plan patient care using the nursing processProvide education and support to patients and...

  • Medical Support Specialist

    7 days ago

    Gurnee, Illinois, United States Intergrated Pain Management SC Full time

    Job DescriptionAt Integrated Pain Management SC, we are seeking a skilled Medical Support Specialist to support our medical staff in providing high-quality patient care. The ideal candidate will have strong customer service skills, a keen eye for detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Prepare patient...

  • Sales Specialist

    2 weeks ago

    Gurnee, Illinois, United States Acosta Group Full time

    Sales Specialist - SonosWe are seeking a highly motivated and enthusiastic Sales Specialist to join our team at Sonos. As a Sales Specialist, you will be responsible for showcasing our innovative audio products to customers and promoting our brand at Best Buy.Key Responsibilities: Serve as a dedicated brand influencer, introducing Sonos to customers and...

  • Pharmaceutical Specialist

    2 weeks ago

    Gurnee, Illinois, United States Actalent Full time

    Job OverviewActalent is seeking a highly skilled Pharmaceutical Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the accuracy and quality of our pharmaceutical services.Key ResponsibilitiesReview and verify prescriptions issued by authorized prescribers to ensure accuracy and determine the necessary...

  • School Social Worker

    7 days ago

    Gurnee, Illinois, United States AnthroMed Education Full time

    Student Support Specialist OpportunityAnthroMed Education is seeking a dedicated School Social Worker to join our team in Gurnee, IL. As a Student Support Specialist, you will work closely with teachers to identify and support at-risk students, promoting inclusivity and emotional well-being within the school environment.Key Responsibilities:Conduct...

  • Pharmaceutical Specialist

    1 week ago

    Gurnee, Illinois, United States Actalent Full time

    Job Summary:As a skilled Pharmaceutical Specialist at Actalent, you will play a vital role in ensuring the accuracy and quality of pharmaceuticals. Your expertise will be essential in reviewing prescriptions, directing pharmacy workers, and providing valuable information to customers on drug interactions and side effects.Key Responsibilities: Review...

  • Licensed Practical Nurse

    1 month ago

    Gurnee, Illinois, United States Milan Laser Hair Removal Full time

    About Milan Laser Hair RemovalMilan Laser Hair Removal is a leading provider of laser hair removal services, with a strong commitment to delivering exceptional patient care and results.Job SummaryWe are seeking a highly skilled Licensed Practical Nurse (LPN) to join our dynamic treatment team in Chicago (Gurnee), IL. As an LPN at Milan Laser Hair Removal,...

Patient Access Specialist II

2 months ago

Gurnee, Illinois, United States Illinois Bone and Joint Institute LLC Full time
Job Overview

Position Summary

The Patient Access Coordinator II is accountable for overseeing the daily operations within the Call Center, ensuring smooth functionality while delivering exemplary customer service to all callers. This role also includes assisting in the training of new hires and addressing patient concerns as necessary.

Key Responsibilities

The following duties are integral to this position:

  • Managing a high volume of incoming and outgoing calls via the switchboard.
  • Welcoming callers with empathy, professionalism, and courtesy.
  • Providing support to patients and their families by responding to inquiries and offering accurate, timely information.
  • Transferring calls or relaying messages to the appropriate personnel based on patient requests.
  • Contacting physicians and clinical staff in emergency situations.
  • Assisting callers in arranging appointments in accordance with each provider's specific protocols.
  • Ensuring compliance with insurance guidelines to verify acceptance of patient insurance plans by the scheduled providers.
  • Updating patient insurance details and demographic records.
  • Coordinating patient scheduling for both office visits and procedures.
  • Facilitating appointment rescheduling as requested by patients or healthcare providers.
  • Managing calls to and from the answering service.
  • Retrieving and responding to messages from the group mailbox and answering service, ensuring follow-through on all communications.
  • Supporting the training of new team members.
  • Escalating patient issues to the Call Center Manager or relevant supervisory personnel as required.
  • Adhering to the designated work schedule and being punctual.
  • Maintaining knowledge of:
    • Each physician's area of expertise and scheduling preferences.
    • PhoneTree functionalities for automated appointment confirmations and cancellations.
    • Illinois Bone and Joint Institute locations, physicians, and services offered.
    • The telephone system and answering service operations.
  • Completing additional duties and tasks as assigned.
  • Contributing to a clean and safe working environment.

Qualifications

  • Education:
  • High school diploma or equivalent is required.
  • Associate's degree is preferred, particularly in a healthcare-related field.
  • Experience:
  • A minimum of 3 years in customer service is preferred.
  • At least 1 year in a patient services role is required.
  • Skills:
  • Exceptional customer service abilities and attention to detail are essential.
  • Proficient in Microsoft Office and other Windows-based applications.
  • Experience with Electronic Health Records (EHR); familiarity with Epic is a plus.
  • Clear and pleasant communication skills, both verbal and written.
  • Able to cultivate and maintain positive professional relationships.
  • Capable of multitasking in a dynamic environment.
  • Ability to interpret a wide range of instructions, gather data, and draw valid conclusions.

Physical and Mental Requirements

  • Position may require manual dexterity for operating office equipment, including calculators and computer keyboards.
  • Physical demands may include bending, stooping, or reaching for files and supplies, as well as prolonged periods of sitting and using a headset.

Work Environment

  • Flexibility in scheduling is necessary to adapt to the evolving needs of the practice.
  • Work is conducted in an office setting with frequent interactions with physicians, staff, patients, and the public.
  • Role may involve high-stress situations, including managing interactions with upset individuals.

This description serves as a general guideline for fulfilling job requirements. Responsibilities, qualifications, skills, and working conditions may evolve as organizational needs change.