FHA Knowledge Content Manager

3 weeks ago


Bethesda, United States TDEC Full time
Job DescriptionJob DescriptionSalary: DOE

TDEC is currently looking for a Knowledge Base Content Manager. The right candidate will have a strong background in single-family FHA mortgages including documenting mortgage policies, processes, and training content.


Location: Remote 
Time Zone: Ability to work in EST 

Our team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

This is an exciting opportunity to use your FHA expertise and knowledge. As the Knowledge Base Content Manager, you will be accountable for maintaining accurate and current content on HUD’s "FHA Knowledge Base Portal". The FHA Knowledge Base Portal is a vital resource relied upon by the mortgage industry and the general public for their housing-related inquiries and requests. The right professional for this position will be detail-oriented and quality-focused while also staying aware of all updates or changes regarding FHA policies and procedures.

If you know that you can succeed and thrive in this role, apply We look forward to hearing from you.

Primary Duties:
- Create and revise knowledge base content for HUD and FHA programs to reflect current policy and procedures
- Perform audits and certify all published knowledge base articles for accuracy, functionality, and format on a quarterly basis
- Meet deadlines for knowledge base content updates based on HUD requests and FHA policy changes following standard operating procedures
- Manage and assign work to the Knowledge Base Content team making sure performance expectations are met

Basic Qualifications:
- Five years of direct experience with Single Family FHA origination policies and procedures

- Five years of quality assurance or quality control experience in a call center, mortgage industry, or similar environment

- Three to five years or residential mortgage finance industry experience

- Three to five years management experience in a call center, mortgage industry, or similar environment


Knowledge, Skills, and Abilities required:

- Strong knowledge of FHA home mortgage programs

- Effective written and verbal communication skills

- Excellent computer skills     

- Excellent organization skills and time management  

- Ability to excel in a team-work environment and successfully interact with other functional areas

- Ability to be flexible, adapt, and support changes to systems and processes   

- Ability to work under pressure and stress generated by deadlines and day-to-day operational demands

- Detail oriented      

- Experienced and skilled at effectively providing and receiving constructive feedback  

- Ability to analyze and develop concise knowledge-based articles and training material

- Ability to effectively manage support staff


Equal Opportunity Employer/Veteran/ Disabled


remote work

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