MS Exchange Server Help Desk Technician

4 weeks ago

Washington, United States Sprezzatura Management Consulting Full time
Job DescriptionJob DescriptionSalary:

MS Exchange Server Help Desk Technician:

 

Position Description

Sprezzatura seeks an MS Exchange Server Help Desk Technician to join our expanding team. The MS Exchange Server Help Desk Technician is responsible for managing and maintaining the organization’s Exchange Server environment. This includes ensuring the availability, performance, and security of the email system. The ideal candidate will have in-depth knowledge of MS Exchange Server, along with experience in managing large-scale email environments. MS Exchange Server Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email, and online requests for technical support. In addition, the Technician may coordinate with other teams or departments to resolve user problems for the Department of Veterans Affairs Central Office (VACO) Information Technology Operation Support Services.


Roles/Responsibilities

  • Exchange Server Management
    • Install, configure, and maintain MS Exchange Server environments.
    • Monitor server performance and troubleshoot issues to ensure optimal performance.
    • Apply patches, updates, and service packs as necessary to maintain system integrity and security.
    • Perform regular backups and restoration of Exchange database.
  • User Management
    • Manage user accounts, mailboxes, distribution groups, and permissions.
    • Provide support for email-related issues for end users.
    • Implement and manage email archiving, retention policies, and compliance requirements.
  • Security
    • Implement and manage security measures for email systems, including spam and virus protection.
    • Monitor and respond to security incidents related to the email system.
    • Conduct regular security audits and assessments of the Exchange environment.
  • Collaboration and Support
    • Work closely with other IT team members to ensure seamless integration of email systems with other applications and services.
    • Provide support for mobile device management (MDM) related to email services.
    • Assist in the development and implementation of disaster recovery plans for the email system.
  • Documentation and Reporting
    • Maintain comprehensive documentation of the Exchange environment, including configurations, procedures, and changes.
    • Generate reports on system performance, usage, and security incidents.
    • Develop and maintain standard operating procedures for routine tasks and incident response.


Qualifications

  • High school/GED required.
  • Must possess the Department of Veterans Affairs Tier 2/MBI security clearance or be able to obtain and maintain clearance. ** Please note: Candidates who currently possess the required clearance wil be considered as priority**
  • Minimum of 3-5 years of experience managing MS Exchange Server environments.
  • Certification in Microsoft Exchange Server or related technologies is preferred.
  • Proficiency in MS Exchange Server 2016/2019 and Office 365.
  • Strong understanding of Windows Server, Active Directory, DNS, and networking concepts.
  • Experience with PowerShell scripting for automation and management tasks.
  • Knowledge of email security best practices and tools (e.g., anti-spam, anti-virus).
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and a proactive approach to managing tasks.
  • Location: Washington DC (on site)
  • Veteran Preference: Yes
  • Citizenship/Security: Citizen/Green Card. Must be able to hold a federal security clearance.

 

This position is on site in the VACO Office in Washington, DC.

Transitioning military and/or Veterans are encourage to apply.

Sprezzatura is an equal opportunity employer and offers benefits including healthcare, vacation, and paid sick leave.


Company Description

Sprezzatura Management Consulting, LLC (www.sprezzmc.com) is a Washington DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables transformation by supplying insight and leadership at the intersection of people, processes, and technology. We apply knowledge, project, and life cycle management best practices to catalyze change.


  • MS Exchange Server Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Sprezzatura Management Consulting Full time

    Job OverviewPosition Title: MS Exchange Server Help Desk TechnicianRole Summary:Sprezzatura Management Consulting is seeking an MS Exchange Server Help Desk Technician to enhance our technical support capabilities. The individual in this role will oversee the management and upkeep of the organization's Exchange Server infrastructure, ensuring the email...

  • MS Exchange Server Support Specialist

    7 days ago

    Washington, Washington, D.C., United States Sprezzatura Management Consulting Full time

    Job OverviewPosition Title: MS Exchange Server Help Desk TechnicianPosition Summary:Sprezzatura Management Consulting is seeking an experienced MS Exchange Server Help Desk Technician to oversee and enhance our Exchange Server infrastructure. The selected candidate will be tasked with ensuring the reliability, efficiency, and security of our email systems....

  • MS Exchange Server Support Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Sprezzatura Management Consulting Full time

    Job OverviewPosition Title: MS Exchange Server Help Desk TechnicianPosition Summary:Sprezzatura Management Consulting is seeking an experienced MS Exchange Server Help Desk Technician to oversee and enhance our Exchange Server infrastructure. The successful candidate will be tasked with ensuring the reliability, efficiency, and security of our email systems....

  • Help Desk Support Technician

    3 months ago

    Washington, United States FYI-For Your Information, Inc. Full time

    Job DescriptionJob DescriptionSalary: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The...

  • Help Desk Technician

    3 months ago

    Washington, United States MetroStar Corporation Full time

    As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer. You will be the front line of defense for all IT related issues and support. We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a...

  • Help Desk Technician

    4 weeks ago

    Washington, United States Sprezzatura Management Consulting Full time

    Job DescriptionJob DescriptionSalary: Help Desk Technician: Position Description   Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues....

  • Help Desk Team Lead

    3 days ago

    Washington, D.C., United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for Help Desk Team Lead. This position will be located in Washington DC and will be onsite position. Responsibilities: Manage a team of Windows and Exchange/Office Admins, as well as assist with tickets when needed to meet SLAs. Support the implementation of MS Office product upgrades and new products to include testing...

  • Help Desk Representative

    3 months ago

    Washington, United States Applied Computing Technologies, Inc. Full time

    Job DescriptionJob DescriptionClearance Requirement: Top SecretEmployment Status: Full TimeClassification: Non- ExemptTravel Required: NoLocation: Washington. D.C. Essential Duties:Experience performing (3-5 years) service desk-side support activities.Providing Support for servers, and laptop/desktop/workstation computers.Application SupportAll personal...

  • Junior Help Desk Support

    2 months ago

    Washington, United States The Consortium Full time

    We are seeking a long-term contractor (12 months+) for this project in Washington DC. Will be providing project coordination and help desk support to volunteers on operation systems. • Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets. • Maintain assigned Tax-Aide...

  • Help Desk Manager

    4 weeks ago

    Washington, United States MicroHealth, LLC Full time

    Job DescriptionJob DescriptionPosition: Help Desk ManagerResponsible for leading customer support team to provide high-quality customer service and resolve all technical issues.  The Helpdesk Manager will be responsible for the following: Manage the help desk team, serving as a Subject Matter Expert on useraccounts, MED applications, Remedy ticketing...

  • Help Desk Team Lead

    3 days ago

    Washington, D.C., United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for Help Desk Team Lead. This position will be located in Washington DC and will be onsite position. Responsibilities: Manage a team of Windows and Exchange/Office Admins, as well as assist with tickets when needed to meet SLAs. Support the implementation of MS Office product upgrades and new products to include testing...

  • Help Desk Technician

    1 month ago

    Washington, United States FIRE Full time

    Job DescriptionJob DescriptionThis position will be based in Washington, D.C.About FIREThe Foundation for Individual Rights and Expression’s mission is to defend and sustain the individual rights of all Americans to free speech and free thought — the most essential qualities of liberty. FIRE educates Americans about the importance of these inalienable...

  • Desktop Support Technician

    2 weeks ago

    Washington, United States COGNITIVE MEDICAL SYSTEMS INC Full time

    Job DescriptionJob DescriptionPosition Title: Desktop Support Technician Team Cognitive is seeking a Desktop Support Technician to provide onsite support for the VA T4NG Veterans Benefits Administration (VBA) Microsoft (MS) Exchange and Desktop Support contract.Position SummaryThis Desktop Support Technician position will be a part of a team providing Tier...

  • Help Desk Specialist

    1 month ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Req ID: RQ182935Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Help DeskSkills:Computer Hardware,Computer Systems,Remote Support,Technical Support,TroubleshootingCertifications:CompTIA A+ - CompTIA - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob...

  • Help Desk Analyst

    3 weeks ago

    Washington, United States vTech Solution Full time

    Job DescriptionJob DescriptionJob Details:Job Title: Help Desk AnalystJob Location: Richmond, VA 23236Contract Duration: 09 Months (Possibility of extension)Work Mode: OnsiteInterview Type: In-Person Complete Description:Troubleshoot, track and remediate issues on end user computing hardware and software systems.Provide Tier 1/11 end-user support at multiple...

  • Help Desk Manager

    4 weeks ago

    Washington, United States MicroHealth, LLC Full time $100,000 - $120,000

    Job DescriptionJob DescriptionPosition: Help Desk ManagerResponsible for leading customer support team to provide high-quality customer service and resolve all technical issues.  The Helpdesk Manager will be responsible for the following: Manage the help desk team, serving as a Subject Matter Expert on useraccounts, MED applications, Remedy ticketing...

  • Tier I Help Desk Support Technician

    3 months ago

    Washington, United States Dynamic Solutions Technology LLC Full time

    Job DescriptionJob DescriptionDynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC.Responsibilities: Responsible for providing first-tier support,...

  • Service Desk Technician

    5 days ago

    Washington, United States MetroStar Systems Full time

    As  Service Desk Technician , you’ll be supporting the Department of State Secretary himself, along with all of the Undersecretaries, Deputies, and Principals—the who's who of the State Department! The ideal candidate will focus on Tier 1 and Tier 2 support, including properly documenting, prioritizing and escalating within the ticketing system, as...

  • Help Desk Analyst

    2 months ago

    Washington, United States Trillion Technology Solutions Full time

    Job DescriptionJob DescriptionTrillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support- Microsoft 365 Admin experience - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All...

  • Onsite :Desktop Support Technician

    3 days ago

    Washington, United States vTech Solution Full time

    Job DescriptionJob DescriptionShort Description: Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software.Complete Description:EXCELLENT Verbal and Written Communication Required.Note: Contractors will be required to work Onsite 5 days/week.The Desktop Support Technician...