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Customer Center Demonstrator

1 month ago

Canton, United States Robert Reiser & Co, Inc. Full time
Job DescriptionJob DescriptionDescription:

The role of the Reiser Customer Center Demonstrator is that of a Sales partner in the customer relationship, providing equipment and product solutions for all Customer needs. They will be a support liaison between our Customer and Sales, Service, Engineering, and Development departments.


They will assist in the Customer Experience by being a resource to daily visiting customers and throughout the business relationship. Setting up and supporting the customer center mission by demonstrating the equipment to make products that the customer wants and needs.


With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment.


We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced technician to build relationships with our customers during the sales process and assist with testing our equipment with their innovative food products. If you have strong electro-mechanical skills, machine operation / demonstration, customer service and training abilities, we want to hear from you. Our ideal candidate is smart, energetic, hard-working and likes to have FUN

Requirements:

Job Duties include but are not limited to:

  • Represent Reiser in a professional way via appearance, knowledge, and attitude
  • Demonstrate the full range and extended usage of Reiser equipment
  • Educate the Customer in Equipment operation, troubleshooting and capabilities
  • Product and culinary resource for feedback and continuous improvement
  • Operate in a food manufacturing plant setting with appropriate protocols
  • Create daily report data to include photos, video, and equipment settings
  • Provide rigid documentation for clients to replicate Demonstration success
  • Participate in meetings and conference calls with sales staff and customers
  • Assist with seminars, conferences, and events to further customer knowledge
  • Skills upkeep via continuous education – classes, travel, and seminars
  • High Customer interaction level to assist in current and or future equipment sales
  • Technical and culinary resource for sales team to help maintain customer satisfaction
  • Bachelor’s degree in food science or technical and or equivalent work experience
  • Strong proficiency with technical data; software, manuals, and applications
  • Excellent customer facing skills
  • Excellent written, verbal and platforms skills
  • Strong time management
  • Experience in the meat, sausage and bakery industries preferred
  • Customer interfacing in an R&D/Plant type setting
  • Food related equipment setup and demonstration

Minimum Requirements:

  • Bachelor’s degree in food science or technical and or equivalent work experience is preferred but not required
  • Strong proficiency with technical data; software, manuals, and applications
  • Excellent customer facing skills
  • Excellent written, verbal and platforms skills
  • Strong time management
  • Experience in the meat, sausage and bakery industries preferred
  • Customer interfacing in an R&D/Plant type setting
  • Food related equipment setup and demonstration

Benefits offered:

  • Very Competitive Health benefits.
  • Vacation, sick time, and paid holidays.
  • 401k employer match of 4% of the first 50% and yearly bonuses