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Regional Aftermarket Sales Manager

2 months ago

Denver, United States Huber Technology Inc Full time
Job DescriptionJob Description

DEPARTMENT: Aftermarket Sales

EMPLOYMENT STATUS: Full-Time

CLASSIFICATION: Salary Exempt

DATE: July 2024

REPORTS TO: Director of Service and Aftermarket Sales

  1. JOB SUMMARY

The Regional Aftermarket Sales Manager has direct responsibility for the overall performance of the parts and repair group in delivery of spare parts and repair support to our national and international customer base and field technicians. The Regional Aftermarket Sales Manager is responsible for the strategic establishment and continuous development of an additional service base in the west of the country, preferably in Arizona. The Regional Aftermarket Sales Manager is responsible for achieving sales and profit targets for parts, service, and maintenance contract sales and works closely with other departments in the resolution of equipment repair and spare parts pricing. The range of activities and services provided by Huber Technology is diverse and sometimes complex.

It is important that the Regional Aftermarket Sales Manager has the ability to work autonomously, has outstanding communication skills, is detail oriented, a problem solver with superior customer service skills and has the ability to work constructively with a variety of stakeholders with a tactful, positive approach. The Regional Aftermarket Sales Manager will work within the guidelines established by the Director of Service and/or President and will follow established procedures when representing Huber Technology.

  1. ESSENTIAL DUTIES AND RESPONSIBILITIES

The following represents a list of essential duties and responsibilities. Other duties may be assigned or re-assigned as the company continues to grow and adapt.

  • Mentor and maintain a superior level of customer service excellence
  • Direct the prompt and accurate distribution of parts to customers and service staff
  • Oversee the offering and selling of repairs and maintenance contracts
  • Coordinate sold services, service quotes, and maintenance contracts with Service Coordinator
  • Run a profitable group and meet monthly quota set by Director of Service
  • Purchase spare parts and manage inventory to yield acceptable turns and earnings
  • Maintain a consistently optimized level of spare parts inventory using M/S Dynamics/Navision and manage inventory to meet the requirements of Aftermarket Sales demands
  • Determine proper pricing and gross profit margins with Director of Service
  • Maintain technical knowledge to assist customers and employees as needed and have access to reference materials to ensure appropriate completion of all work
  • Provide consultative sales and technical support to customers and service staff
  • Build customer relationships in a professional manner through solution-oriented communications, service, and telephone support
  • Responsible for purchasing spare parts and inventory management
  • Coordinate a prompt, efficient, and timely flow of paperwork
  • Oversee invoicing procedures, credit card transactions, and adhere to privacy and safe shred policies
  • Supervise warranty claim process
  • Seek out and develop new service business potentials
  • Seek out and develop new vendors, suppliers and manufacturers. Negotiate terms and pricing for maximized profitability
  • Supervise and assist in identifying and quoting accurate parts and services to customers in a timely manner
  • Coordinate with the Accounting Department to ensure timely invoicing to customers
  • Direct warehouse maintenance and organization performed by Warehouse & Shipping Coordinator
  • Collaborate with engineering, project management, and management groups to resolve escalated problems
  • Comply with all safety policies, practices and procedures
  • Lead positive team efforts to achieve departmental and company goals
  • Maintain a professional appearance

Performs other work-related duties as assigned.

  1. SUPERVISORY RESPONSIBILITIES

This position is responsible for aftermarket sales specialists assigned to the region. Other direct reports may be assigned as the company and role grows

  1. WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works in an office setting.

Office: Administrative - computer and telephone usage. Microsoft Office. Operation of basic office equipment and machinery; such as, fax machines, copiers and printers.

Shop/Job Site: Periotic exposure to warehouse/shop. Exposure to undesirable field elements at treatment plants or contractors site.

Tradeshow: Various cities within the territory.

  1. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Moderate physical demand and exposure to shop and field elements.
  • Must be able to provide, or establish, around the clock service to customers as required.
  • Must be able to lift 50+ pounds.
  • Regularly required to stand, reach, bend, squat, push, pull and move about the facility.
  • Walk or stand at least 6+ hours per day.

  1. POSITION TYPE/EXPECTED HOURS OF WORK

This is a Salaried Exempt position. Standard days and hours of work are Monday – Friday, main office hours of business are 8 AM-5PM. Flex schedules may apply. Additional work hours and availability may be required to fulfill business needs

  1. TRAVEL/RELOCATION

Moderate travel required. Travel may include to trade shows, customer visits, recruitment events, or similar.

Relocation to Arizona required within 2 years

  1. REQUIRED EDUCATION, EXPERIENCE AND SKILLS

Bachelor’s degree in a business, technical or related discipline required. Equivalent experience in a related field, or equivalent combination of education and experience may be considered in lieu of education.

  • Must have a high level of customer service skills as well as the ability to respond quickly to service/parts calls.
  • Superior customer service and interpersonal skills.
  • Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
  • General knowledge of control schematics, PLC’s and monitoring devices desired.
  • Proficient in Microsoft Outlook, Word, PowerPoint and Excel.
  • Must be motivated and fast paced personality with serious work ethic.
  • Must work effectively with little or no supervision.
  • Excellent written and oral communications skills.
  • Must be sales oriented at heart.
  • Must have valid driver’s license
  • Fluent in spoken & written English required; Spanish & German a plus

Pre-Hire: Ability to pass a drug test, background check as it relates to the role, and completion of an I-9 form. HUBER is an E-Verify Employer.

Huber Technology, Inc. is an equal opportunity employer – www.huber-technology.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.