Customer Service

2 weeks ago

Richmond, United States Clear Concepts Management Full time $45,000 - $58,000
Job DescriptionJob Description

Clear Concepts Management is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales team as an Entry Level Customer Service & Support Manager.

Customer Service & Support Manager Responsibilities: 

  • Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our client's products/services, and offering assistance to ensure their needs are met
  • Facilitate sales presentations to customers with the goal of enrolling them in our client's available services 
  • Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary
  • Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities
  • Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs

Qualifications and Skills of the Customer Service & Support Manager:

  • Previous experience in customer support, client management, or a related field is preferred
  • Exceptional interpersonal and communication skills, both written and verbal
  • Strong problem-solving abilities with a customer-centric approach
  • Proficiency in using CRM software and other relevant tools
  • Detail-oriented with excellent organizational skills
  • Ability to work collaboratively in a fast-paced, team-oriented environment
  • Empathetic and patient demeanor when dealing with client inquiries and concerns

Education:

  • High school diploma or equivalent; Bachelor's degree preferred



This position will involve in-person collaboration with various departments within our organization and we are looking for candidates who can reliably commute to and from our office in San Rafael, CA. If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer.

#LI-Onsite

Powered by JazzHR

f1XkJcTT8t

  • Customer Service Representative

    3 weeks ago

    Richmond, United States Automatic Leasing Service Full time

    Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing with apartment communities and tenants....

  • Customer Service Representative

    1 month ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties Show more Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties Show more Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers,...

  • Customer Service Representative

    1 month ago

    Richmond, United States Automatic Leasing Service Full time

    Job DescriptionJob DescriptionBenefits:Company partiesShow moreJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour!Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Automatic Leasing Service Full time $19 - $20

    Job DescriptionJob DescriptionBenefits:Company partiesShow moreJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour!Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer...

  • Customer Service Representative

    4 days ago

    Richmond, Virginia, United States Sudden Service, Inc. Full time

    About the Role:The Service Coordinator will play a critical role in ensuring the smooth operation of our service center. This individual will be responsible for coordinating service responsibilities with service technicians and parts personnel, ensuring that all necessary maintenance is completed in a timely and efficient manner.Key Responsibilities:Work...

  • Customer Service Ambassador

    3 days ago

    Richmond, Virginia, United States Answering Service of Richmond, Inc. Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic customer service professional to join our team at Answering Service of Richmond, Inc. as a Customer Service Representative. This is a unique opportunity to provide exceptional customer experiences and work in a fast-paced, dynamic environment.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative Location:

    3 weeks ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour ! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing with...

  • Customer Service Representative

    3 weeks ago

    Richmond, United States Answering Service of Richmond Inc Full time

    Midnight Shift Customer Service Representative Shift: 10 PM - 8 AM (Days/Hours TBD) We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love...

  • Customer Service Representative

    4 weeks ago

    Richmond, United States Answering Service of Richmond Inc Full time

    Description THIS WILL BE FOR A MIDNIGHT SHIFT ONLY CONSISTING OF 10P-8A SHIFTS - DAYS/HOURS TBD - We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you...

  • Customer Service Representative

    1 month ago

    Richmond, United States Answering Service of Richmond, Inc. Full time

    Job DescriptionJob DescriptionTHIS WILL BE FOR A MIDNIGHT SHIFT ONLY CONSISTING OF 10P-8A SHIFTS - DAYS/HOURS TBD - We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and...

  • Service Coordinator

    7 days ago

    Richmond, Virginia, United States Sudden Service, Inc. Full time

    Service Coordinator Job DescriptionSudden Service, Inc. is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the best possible service to our customers.Key Responsibilities:Customer Service: Work with customers and Field Service Mechanics to identify required maintenance and...

  • Customer Service Positions

    3 months ago

    Richmond, United States A and H Management Full time

    We are seeking a candidate with a background in Sales and Customer Service to join our team in our company! We are looking to add 4-5 new Customer Service Associates to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues hands-on. Customer Service Associate Responsibilities: ...

  • Customer Service Positions

    3 months ago

    Richmond, United States A&H Management Full time

    Job DescriptionJob DescriptionWe are seeking a candidate with a background in Sales and Customer Service to join our team in our company! We are looking to add 4-5 new Customer Service Associates to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues hands-on.Customer Service...

  • Service Coordinator

    1 month ago

    Richmond, United States Sudden Service, Inc. Full time

    Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the...

  • Customer Service Representative

    4 months ago

    Richmond, United States Eagle Peak Solutions, Inc. Full time

    The customer comes first within the hospitality industry and that is no exception at Eagle Peak Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    3 weeks ago

    Richmond, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including Medical, Dental, Short Term Disability, and Paid Time Off, along with competitive pay? Then you will love being a valued part of our...

  • Customer Service Representative

    4 months ago

    Richmond, United States Caliber Collision Repair Services Full time

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    4 weeks ago

    Richmond, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionClear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Representative, you will play a crucial role in...

  • Customer Service Manager

    2 weeks ago

    Richmond, United States Westrock Full time

    As a Customer Service Manager, you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction.   How you will...