Housekeeping Supervisor

6 days ago

Orlando, United States Lodgco Hospitality Full time
Job DescriptionJob DescriptionHoliday Inn & Suites I-Drive in beautiful Orlando, Florida seeks a housekeeping supervisor, the ideal candidate will be detail oriented with excellent communication skills and a positive attitude.

JOB SUMMARY: Responsible for the supervision and control of the Housekeeping Department.The Housekeeper Supervisor will lead the team of House Attendants and ensure we provide excellent customer service. Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness. The Housekeeping Supervisor will need to have a good understanding of sanitation regulations and team management abilities and ensure daily housekeeping operations run smoothly and that guests are satisfied.

ESSENTIAL JOB FUNCTIONS:

  • Supervise and coordinate the activities of Housekeeping and Laundry personnel including interviewing applicants, completing employee evaluations, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
  • Ensure your team is in proper uniform, including name tags, daily
  • Assist General Manager with: payroll, monitoring overtime, preparing weekly forecast, and weekly work schedules
  • Complete additional administrative duties that include: inventory and productivity reports
  • Inspect all areas of the hotel daily to ensure cleanliness and security standards are met
  • Complete monthly linen and supply inventories and purchase supplies
  • Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees
  • Participate in monthly Profit/Loss review
  • Inspect each guest room daily unless prohibited by a “Do Not Disturb” indication sign
  • Assist in the cleaning of guest rooms as needed and ensure housekeepers in maintaining orderly housekeeping carts and storage rooms
  • Ensure laundry room procedures and standards are upheld and perform laundry duties as required
  • Ensure houseperson procedures and standards are upheld and perform houseperson duties as required
  • Expertise in property management systems for housekeeping functions and ensure room status is without discrepancy daily
  • Maintain labor budget and adjust schedule to avoid unnecessary labor cost
  • Knowledge of all emergency procedures and how to act on them
  • Adhere to proper key control procedures
  • Report any unusual occurrences or requests to the General Manager or Assistant General Manager immediately
  • Knowledge of budgeted departmental PORs for control of expenses

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

  • Computer software skills
  • Communication both verbal and written
  • Flexibility with schedule and dependable
  • Customer focus, time management and problem solving skills
  • Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

  • 1-2 years of hotel experience is a plus
  • Supervising experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required.

SUPERVISORY RESPONSBILITY

This position manages the housekeeping and laundry department staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak, read, and write in English, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

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