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Service Desk Analyst

2 months ago

Salt Lake City, United States ServiceTec Full time
Job DescriptionJob DescriptionSalary: $43-$49K annually

Title: Service Desk Analyst


Location: 100% Remote near Salt Lake City International Airport (SLC), Salt Lake City, UT


Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting opportunity for a remote Service Desk Analyst at Salt Lake City International Airport in Utah. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you.


Position Overview: As a Remote Service Desk Analyst, you will be the first point of contact for IT support, ensuring our airport staff can perform their roles seamlessly. You'll handle service desk calls, assist users with troubleshooting, as well as perform installation and configuration tasks. You will diagnose and resolve issues related to operating systems, hardware, and software with precision and efficiency. This position requires a keen problem-solver with excellent communication and customer service skills.


Hours:  This is a full time, salaried, 100% remote position. Hours are Monday through Friday 1:30 PM to 10:00 PM with rotating weekends.


Must live in the Salt Lake City area.


Minimum Qualifications:

  • Knowledge of MS Windows and Windows based software required.
  • Thorough knowledge of computer hardware diagnostics and repair required.
  • Must possess excellent verbal and written skills.
  • Must be a self-motivated individual who can perform with minimal direction.
  • Must possess the ability to use professional etiquette when dealing with Airport personnel, associated customers, and outside vendors.
  • Additional consideration given if you have experience with the following applications and devices: Microsoft Office products, Adobe products, Mitel IP Phones, Smartphone devices, VPN, and Network Printers.


Education and Experience:

  • College diploma or university degree in the field of Computer Science, Information Technology, or related field and/or 2 years equivalent work experience.
  • Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).
  • Experience working in airports is preferred, but not a requirement.


Benefits:

  • Excellent healthcare benefits: Medical and Dental.
  • 401K including an employer match.
  • Paid time-off and sickness leave.
  • Paid Military Leave.


Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 


ServiceTec Culture: We’re a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect.


We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.


We consistently recognize those employees who go "above and beyond.”


ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.