Current jobs related to Service Desk Analyst - Redwood City - TEKsystems
-
Service Desk Analyst
4 weeks ago
Ohio City, United States GavinHeath Full timeService Desk Analyst GavinHeath is partnering with a client in Dayton, OH looking to add a Service Desk Analyst to their team. The role is a long term contract position.This role is a Hybrid position.The Service Desk Analyst is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail stores, and...
-
Service Desk Analyst
4 weeks ago
Oklahoma City, United States OU Health Full timePosition Title:Service Desk Analyst Department:Information Systems Job Description: Job Description General Description: The Service Desk Analyst provides support for basic technology-related incident resolution and requests reported to the IT&S service desk. Responsibilities include initial assessment, triage, research, and resolution of basic IT incidents...
-
Help Desk Analyst
3 weeks ago
Carson City, United States Acro Service Corp Full timeJob Title: Help Desk Analyst 4Duration: 2 MonthsLocation: Carson City NV 89701 (Hybrid – 2 days onsite and 3 days remote)JOB DESCRIPTION: Job Summary:The Helpdesk Analyst is responsible for providing exceptional client service and technical support to users of the helpdesk. This role involves delivering personalized assistance, answering questions,...
-
Help Desk Analyst
1 month ago
Carson City, United States Acro Service Corp Full timeJob Title: Help Desk Analyst 4Duration: 2 MonthsLocation: Carson City NV 89701 (Hybrid – 2 days onsite and 3 days remote)JOB DESCRIPTION: Job Summary:The Helpdesk Analyst is responsible for providing exceptional client service and technical support to users of the helpdesk. This role involves delivering personalized assistance, answering questions,...
-
Help Desk Analyst
1 month ago
Carson City, United States Acro Service Corp Full timeJob Title: Help Desk Analyst 4Duration: 2 MonthsLocation: Carson City NV 89701 (Hybrid – 2 days onsite and 3 days remote)JOB DESCRIPTION: Job Summary:The Helpdesk Analyst is responsible for providing exceptional client service and technical support to users of the helpdesk. This role involves delivering personalized assistance, answering questions,...
-
Service Desk Analyst I
6 months ago
Kansas City, United States b3 Consulting Full timeService Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...
-
Help Desk Analyst
4 weeks ago
New York City, United States A-Line Staffing Solutions Full timeTitle: Help Desk Analyst Location: New York City, NY – Midtown Manhattan Note: This role is NOT open to C2C or 3rd party candidates The Help Desk Analyst provides 1st level Service Desk support for over 12,000 PC/Mac end-users located throughout the country, as well as international users. Support includes data center operations, disaster recovery...
-
Help Desk Analyst
2 months ago
Carson City, United States Acro Service Corp Full timeJob Title: Help Desk Analyst 4Duration: 12 Months Location: Carson City NV 89701 (Hybrid – 40% Onsite)JOB DESCRIPTION: Main Duties:Client Service:Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and...
-
Help Desk Analyst
3 weeks ago
Carson City, United States Acro Service Corp Full timeJob Title: Help Desk Analyst 4Duration: 02 Months Location: Carson City NV 89701 (Hybrid – 40% Onsite)JOB DESCRIPTION: Main Duties:Client Service:Serve as the primary point of contact for helpdesk customers, ensuring a personalized approach to address their inquiries and resolve 1st line requests and technical issues related to election systems and...
-
Bilingual Service Desk Analyst
3 days ago
Jefferson City, Missouri, United States CAI Full timeJob SummaryWe are seeking a highly skilled Bilingual Service Desk Analyst to provide technical support and customer service to our clients. The ideal candidate will be fluent in both English and French and have excellent communication and problem-solving skills.Key Responsibilities- Provide technical support and customer service to clients via phone, email,...
-
Help Desk Analyst
2 weeks ago
Panama City, Florida, United States ISHPI Information Technology Full timeJob Title: Help Desk AnalystJoin ISHPI Information Technologies, Inc. as a Help Desk Analyst and contribute to delivering innovative business solutions using emerging technologies.Job SummaryWe are seeking a skilled Help Desk Analyst to provide data entry, help desk support, and overall customer service for wireless telecommunication devices and office...
-
Help Desk Analyst
4 weeks ago
Carson City, Nevada, United States Rose International Full timeAbout the JobWe are seeking a highly skilled and motivated Help Desk Analyst to join our team at Rose International. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of our election systems and software.Key ResponsibilitiesProvide personalized assistance to clients, answering questions...
-
Help Desk Analyst 4
3 weeks ago
Carson City, Nevada, United States INSPYR Solutions Full timeAbout the RoleWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at INSPYR Solutions. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of the VREMS helpdesk.Key ResponsibilitiesProvide personalized assistance and answer questions from clients and...
-
Help Desk Analyst II
2 weeks ago
Plant City, United States Robert Half Full timeJob DescriptionJob DescriptionWe are seeking a Help Desk Analyst II, located in Plant City, Florida, United States. This role involves providing advanced technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. As a Help Desk Analyst II, you will be part of our dynamic team, responsible for...
-
Help Desk Analyst
4 weeks ago
Carson City, Nevada, United States Rose International Full timeAbout the RoleWe are seeking a highly skilled and motivated Help Desk Analyst to join our team at Rose International. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of our helpdesk system.Key ResponsibilitiesProvide personalized assistance to helpdesk customers, ensuring a prompt and...
-
Help Desk Analyst
4 weeks ago
Carson City, Nevada, United States Rose International Full timeAbout the RoleWe are seeking a highly skilled and motivated Help Desk Analyst to join our team at Rose International. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of our helpdesk system.Key ResponsibilitiesProvide personalized assistance to helpdesk customers, ensuring a prompt and...
-
Help Desk Analyst 4
1 month ago
Carson City, United States INSPYR Solutions Full timeHelp Desk Analyst 4 - Long Term Project - Carson City, NV. (3 days a week remote, 2 days a week on site. And 10% travel in the state.)Title: Help Desk Analyst 4Location: Carson City, NV 89701Duration: to 12/31/24, with possible extensionsCompensation: $25 - $
-
IT Service Desk Intern
3 weeks ago
Kansas City, Missouri, United States Tepa Full time{"title": "IT Service Desk Intern", "description": "About Tepa CompaniesTepa Companies is a tribally owned organization that delivers comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States.We seek out top talent to provide the best services for our clients and focus on being a responsible...
-
IT Service Desk Intern
4 weeks ago
Kansas City, Missouri, United States Tepa Full timeAbout Tepa CompaniesTepa Companies is a leading provider of comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. As a tribally owned company, we are committed to delivering exceptional services while promoting economic growth and development for our Tribe.Job SummaryWe are seeking an IT...
-
Help Desk Analyst 4
1 month ago
Carson City, United States INSPYR Solutions Full timeHelp Desk Analyst 4 - Long Term Project - Carson City, NV. (3 days a week remote, 2 days a week on site. And 10% travel in the state.)Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Title: Help Desk Analyst 4Location: Carson City, NV 89701Duration: to 12/31/24, with possible...
Service Desk Analyst
2 months ago
Description:
The University IT Service Desk, Client Experience and Solutions (CXS), is seeking a Service Desk Analyst to join our team. We pride ourselves on providing excellent customer service to all of our clients.
If you are experienced in customer service, can stay calm under pressure, and are a phenomenal teammate, this may be the role for you
JOB PURPOSE:
Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of every customer interaction and advance complex issues to more senior technicians for resolution.
CORE DUTIES:
• Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
• Resolve basic end-user problems, escalate as appropriate.
• Install, upgrade, configure, and solve computing and communication devices and peripherals.
• Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
• Apply security standard methodologies.
• Ensure users are assigned appropriate resources.
• Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
Knowledge, Skills, and Abilities:
• Good communication and interpersonal skills.
• Ability to provide excellent client service.
• Ability to apply diagnostic techniques for problem troubleshooting.
• Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
• Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or ZenDesk.
• Familiarity with remote desktop tools.
Certifications and Licenses:
• None
PHYSICAL REQUIREMENTS:
• Constantly perform desk-based computer tasks.
• Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
• Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
• Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
• Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Skills:
Help desk, Help desk support, Service desk, Support, Customer service, Troubleshooting, Ticketing system, macos, Technical support, Windows, Phone support, Active directory, Windows 10, Servicenow, Password reset, O365
Top Skills Details:
Help desk,Help desk support,Service desk,Support,Customer service,Troubleshooting,Ticketing system,macos,Technical support,Windows,Phone support
Additional Skills & Qualifications:
Personality and communication skills are crucial. Need to have a high level of customer service and empathy for the end users.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
